In December of 2016, I sent my Alienware 15 R2 to get my keyboard and touchpad replaced. i spilled water on the keyboard around 6 months before sending it off and it worked fine, and the touchpad worked well too, just wanted to make use of the warranty. These were the full specs of my old computer: 

Dell Outlet Alienware 15R2 Laptop   Processor: Intel Core 6th Generation i7-6820HK Processor (Quad Core, up to 3.60GHz, 8M Cache, 45W)  NVidia GeForce GTX 980M with 4gb  16GB (2x8GB) 2133MHz DDR4 Memory   15.6inch FHD (3840 x 2160) IPS Anti-Glare 220-nits Display 512GB PCIe M.2 NVMe Class 40 Solid State Drive   1 TB 2.5-Inch SATA Hard Drive (7200 RPM)    Killer 1535 802.11ac 2x2 WiFi and Bluetooth 4.1         Windows 10 Home 64bit English      8 Cell 92W Hour Battery     240W AC Adapter

Again, this was the computer i sent into the shop to get the keyboard and touchpad fixed. Dell emailed me a month and a half later saying they were packing everything up and were going to send the computer back, but with these specs:

Dell Outlet Alienware 15R2 Laptop   Processor: Intel Core 6th Generation i7-6820HK Processor (Quad Core, up to 3.60GHz, 8M Cache, 45W)  NVidia GeForce GTX 980M with 4gb  16GB (2x8GB) 2133MHz DDR4 Memory   15.6inch FHD (1920 x 1080) IPS Anti-Glare 220-nits Display 512GB PCIe M.2 NVMe Class 40 Solid State Drive   1 TB 2.5-Inch SATA Hard Drive (7200 RPM)    Killer 1535 802.11ac 2x2 WiFi and Bluetooth 4.1         Windows 10 Home 64bit English      8 Cell 92W Hour Battery     240W AC Adapter

The first thing i noticed was that the display was NOT the same resolution, this one being 1080p and my original Alienware 15 R2 being a 4k computer. We tried to contact dell in the form of an email about the issue, with no response. When I got the replacement computer, I did not know that Dell sent a completely new Alienware 15 R2, WITHOUT MY ORIGINAL HARD DRIVES. Dell claims that there was "Water damage" and was not salvageable. Also, the graphics card in this computer is not what they promised. This Computer has a GTX 980 like the description says, but it is NOT a 4 gig card, but only a 1 gig card. I am very irritated that i was lied to that my computer has a 1 Gig GPU instead of a 4 gig, does not have a 4k screen, and was not contacted that my hard drives would NOT be returned to me. If anyone from dell sees this post, please contact me about this problem via email.