I was curious how one should go about leveraging support and investigation of any major problems or unexpected behavior seen with the DDVE preview.  In my case, I had some kind of major crash/panic of a DDVE where I couldn't even log into the web admin or terminal, and we saw the VM console spewing a wall of text.  I had to hard reset the VM and it seemed to boot up just fine.  Granted my DDVE is in a test lab and I have not configured the VM 100% as per the recommendations, but the issue seems major enough that I'd assume EMC would want to gather info and confirm if a bug unique to the code or DDVE itself, or my lack of proper config.

As FYI, here is what I had to skip in configuration, as it seemed the test lab ESX environment would not allow these settings, but they don't seem anything too major that I would think to be the cause:

- All the disk of the DDVE had to be Thin Provisioned, no option to choose anything else.

- CPU & Mem reservations had to be disabled to power on the VM, due to HA cluster config.  Shouldn't be an issue as the test ESX cluster only runs about 30% on either value per esx host, and never even comes close to max.

Other facts:

- I only have been testing with on-demand test jobs from networker and avamar, and the system operated fine during that testing.  The system was basically inactive and had no backups writing to it when it crashed.

- I had filled a 200gb filesystem at the start of testing.  Ran cleaning which cleared 75gb, and then expanded the filesystem with another 300gb disk.  Then I didn't touch the system for about a week and crash occurred sometime in that timeframe.

If EMC wants to reach out to me privately for more info on the issue, that would be just great...