@Smidaren 

Sorry to hear that you are having issues upgrading your Dell Security Management Server Virtual.You should be able to upgrade directly from 10.2.1 to 10.2.7.

Based on your workflow it sounds like you are going through the UI upgrade process outlined at How to Upgrade Dell Security Management Server Virtual

Do you have any context of error messages around the "Failed to Update"? 

If you haven't already, I would suggest capturing logs by referencing How to Collect Logs for Dell Security Management Server Virtual

Once you have the logs, private message me:

• Customer number, order number, or service tag associated with the Dell Data Security Product
• Logs (if possible)

I will kick up a service request (SR) and we will work on resolving your issue.

-Brian

L4 | Dell Data Security #IWork4Dell

Thank you.

There seems to be a problem with dpkg and since I cant get sudo there’s not much I can do.

I’ve sent you a pm with logs.