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Papa David
1 Rookie
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4 Posts
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18813
July 25th, 2021 10:00
Dell Mobile Connect
In March I had to reinstall Windows 10 due to my error when editing the registry. I had Windows professionally reinstalled.
After that, I was no longer able to use Dell Mobile Connect. Yesterday I discovered that when my Windows 10 was reinstalled they used an HP version, not Dell. That would explain why I keep being rejected when trying to install Dell Mobile Connect.
How can I change my software identity to show it as a Dell Inspiron 3671 so I can reinstall Dell Mobile Connect?
17608
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Posted July 25th, 2021 17:00
Open Command Prompt as admin and paste these 2 commands one by one. Reboot and try again,
REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Store" /v OEMID /f /t REG_SZ /d DELL
REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Store" /v StoreContentModifier /f /t REG_SZ /d DELL_ALIENWARE
17602
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Posted July 25th, 2021 18:00
Thanks. I added the commands and checked the registry to confirm that they were added. I then restarted Windows. However, when I try to install Dell Mobile Connect I still get "This device does not meet the minimum requirements for installing the software."
17594
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Posted July 25th, 2021 20:00
Than I suspect that HP image would have been heavily customized.
Still it's not too late, reinstall OS using Dell's stock image
Use this tool to download the image on a Flash drive and than reboot from it using F12.
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Posted July 26th, 2021 15:00
Thanks for all your help. I appreciate it. I would rather not reinstall the OS so I'll just live without Dell Mobile Connect.
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Posted July 26th, 2021 16:00
@Papa David Don't know why you would edit the registry with a key that says "Alienware", since Alienware PCs get a customized version of Mobile Connect that requires Alienware drivers which you don't have...
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Posted July 26th, 2021 22:00
@Papa David Before you make any more changes, please do yourself a BIG favor and manually create a System Restore point for protection.
Or better yet, image your boot drive and save that image on external media (USB HDD). You can use Macrium Reflect (free).
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Posted July 27th, 2021 09:00
I would like to thank you all for helping me solve the problem. Changing to "Inspron" did the trick. I also changed to "Inspiron" in the configuration portion of "Store."
XPS_Man
7 Practitioner
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2448 Posts
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11950 Points
17558
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Posted July 26th, 2021 18:00
@RoHe thank you for bring that in
I copied the path from my machine, My bad.
@Papa David
Please open REGEDIT and Navigate to this key
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Store"
Double Click on StoreContentModifier and change value to Dell_Inspiron
Reboot and try to install DMC
if not fixed.
Try these steps.
Open run > services.msc
Look for Windows management Instrumentation service, if it's not running, Run it
Run Command prompt as administrator
wmic path win32_computersystemproduct get manufacturer
If command is not recognizing your model and gives you an error
Run WBEMTEST > It will open windows management instrumentation tester Click on Connect it successful than try reboot and install DMC. It it gives you an error, Close it.
Stop Windows management Instrumentation service,
Delete content from C/windows/system32/wbem/repository
Restart windows management instrumentation service
Run WBEMTEST and hit connect again
This should revalidate your model name
Try to install DMC again
Last Option is OS REINSTALL