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netgeek11

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12 years ago

N

netgeek11

8 Posts

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May 30th, 2014 11:00

Unable to install Microsoft Visual Studio Runtime

I am just trying to install OME and get the following Prerequisite error:

You must install MS Visual Studio Runtime before installing the Essentials component feature of the Management Station.

When I click on the provided link, it asks if I want to install.  When I answer Yes, it appears to start installation, goes back to the prerequisites screen with the same error.

Help?

  • DR

    DELL-Rob C

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    Posted May 30th, 2014 12:00

    Hi and thanks for the question.

    Interesting...

    Well you can try running the VS runtime manually:

    .\windows\ManagementStation\support\vcredist_x64.exe

    You might also uninstall any existing runtimes.  If that does not work, we may need you to open a ticket to poke around and see what's up.

    Thanks,

    Rob

  • N

    netgeek11

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    Posted June 2nd, 2014 09:00

    ManagementStation directory does not exist.

    :emotion-7:

  • DR

    DELL-Rob C

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    Posted June 2nd, 2014 10:00

    Ok, did you uninstall the older versions of the RT?  Seems like there is something going on with older versions perhaps.

  • DR

    DELL-Rob C

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    Posted June 2nd, 2014 10:00

    Ahhh...ok, yep....good deal.

    Thanks,

    Rob

  • N

    netgeek11

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    Posted June 2nd, 2014 10:00

    Solved.  Thought that your path was c:\windows rather than the Windows directory in the Essential zip file.

    :emotion-7:

  • N

    netgeek11

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    Posted June 2nd, 2014 10:00

    Yes, uninstalled all versions of MS Visual C++ and rebooted the server.  Same error.

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