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Wattsd1

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19 years ago

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Wattsd1

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April 4th, 2007 15:00

Metadata Export Error(3)

During metadata exports I receive an error (3) which is a Error path not found. I have checked the path to make sure it has right to create files. I can create files inside the folders with other servers running DX. For some reason this server is having problems creating the file.
  • fschlupp

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    Posted April 5th, 2007 12:00

    Log in as the service account on the DX server and try to write a file to the specified path.
  • fschlupp

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    Posted April 5th, 2007 14:00

    Try enabling additional logging using the DX Admin. Go to Service>Event Settings>Trace
    Check the box next to Extended drive meta-data export, then click OK
    Right click on the extended drive and click Force Meta-Data Export
    Post the results. Perhaps we can shed a little light here.
  • Wattsd1

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    Posted April 5th, 2007 14:00

    I tried logging in with the service admin and I could create a file in the specified folder, but when I tried the export it failed again with the same error(3).
  • Wattsd1

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    Posted April 6th, 2007 08:00

    MSG 04/06 10:12:29 (3716) Filter D: status changed to 6.
    MSG 04/06 10:12:29 (3348) Meta-data export for extended drive D: has started.
    MSG 04/06 10:12:29 (3348) Extended drive backup of "D:" started.
    MSG 04/06 10:19:48 (3348) Extended drive backup of "D:" stopped.
    MSG 04/06 10:19:48 (3348) Filter D: status changed to 1.
    ERR 04/06 10:19:48 (3348) [Dm_FilterBackup.cpp, 371] Meta-data export for extended drive D:
    encountered an unrecoverable error (3).
    Here is the event logs from DX .
  • fschlupp

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    Posted April 6th, 2007 12:00

    Sorry, I thought we'd get more info.
    Have you successfully exported using another path?
  • Wattsd1

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    Posted April 9th, 2007 08:00

    I have not had any successful metadata exports of the server.
  • fschlupp

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    Posted April 9th, 2007 10:00

    So that rules out the path. Sorry Watts, I give up.
    You may have to contact support. If you would please post back the resolution.
    Thanks