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Go to SolutionDrive not approved for array
We have a PS5000e that went out of warranty a couple of years ago, and I've set it up to host scratch volumes for our terminal servers. One of the drives failed, so we replaced with the same Hitachi model taht we bought from another vendor because it was no longer available from Dell. Now we're getting the "One or more drives in array are not approved" message.
We should be able to return the drive if we have to, and I guess I would need to contact Dell to find out what kind of replacement drive we can order. The drive appears to be healthy, but it's a hot spare. Can I expect it to work properly, or am I out of luck here?
theflash1932
11 Legend
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16255 Posts
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Posted October 2nd, 2014 12:00
You can shop the Internet for valid drives:
Hi there! Is this also the case with the PS6000 product family?
I recieved the same message when replacing two 1TB Dell Equallogic drive with two 2TB Seagate.
The drives display as spares on the equallogic GUI, but with no indicator lights, and do not come online when an aditional drive fails/or is removed.
Thanks
tt.khan.richard
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Posted January 3rd, 2017 10:00
Is there a way to flash the OEM drive with the Dell Equallogic Custom Firmware Image?
harlan stanley
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Posted January 9th, 2017 13:00
We have this same issue, we have many PS6510, PS6000, PS6010, I have purchased the same model drive and will swap the disk drive's motherboard to attempt at using a new disk hardware with the dell's motherboard. I'll try to reply back next week after we get this completed. We enjoy the Equallogic line, And I do recall equallogic sales quoting that they don't leave their hardware behind. I'd imagine many government offices will try and make their EQL gear work for many, many years past the expiration date.
trnc
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172 Posts
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Posted October 2nd, 2014 12:00
Wow! OK, I understand, but let me ask this - one of the things stressed by Dell reps at demos for EQ and Compellent is that there are a lot of EQs out there that keep on truckin' years after support ends (which may be different than EOL). Does that mean those users have just been lucky enough to not have drives die, or are there other options for keeping the unit alive?
I realize you are a Dell employee. We have a PS6000 in production and support has been great, and we're budgeting for our next PS, but it's a shame to think the 5000 may become a doorstop soon.