tkutil

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tkutil

2 Intern

89 Posts

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429107

July 31st, 2015 14:00

SANHQ 3.1 Install Problems

I cant get 3.1 to install on 2012R2 because it tries unsuccessfully to install .NET 4.5 which is already installed. Is anyone having this problem and/or did you get past it?

  • atj-admin

    1 Message

    2136

    1

    Posted April 12th, 2016 03:00

    Thanks to Dell EQl support for explaining this:

    The version check for .NET 4.5 in the SAN HQ installer is buggy. The workaround is:


    - unpack the SANHQ installer exe (7-zip can do that)

    - there is a file  „.rsrc\FILE\40008“ which is the actual installer and about 65MB large

    - rename this file to something with .exe and installation execute to install SAN HQ

    - make sure .NET 4.5 or higher is installed (latest version available at time of this post seemed to work)

  • 2630

    1

    Posted August 18th, 2015 11:00

    Hi,

    Sorry but that's not a solution.

    SAN HQ asks for .Net 4.5 or later version, so .Net 4.5.2 and .Net 4.6 are later version.

    I won't reinstall .Net just because SAN HQ thinks that I don't have it.

    This needs to be fixed on a new update.

  • jhorne13

    2 Posts

    2629

    0

    Posted August 19th, 2015 15:00

    Hi,

    I agree with Vandreytrindade, to suggest uninstalling a pre-requisite is a silly idea. If the installer can not handle this, then Dell need to go back to the drawing board.

    Regards

    Jason

  • tkutil

    2 Intern

    89 Posts

    2629

    1

    Posted August 20th, 2015 06:00

  • tkutil

    2 Intern

    89 Posts

    2629

    0

    Posted September 18th, 2015 09:00

    I have a solution/workaround. I found this out last night working with a consultant on another application and had the same problem. Since I patch all my servers before adding applications the .NET was updated to 4.6 and the installer is looking for 4.5. I just built a new server and did not patch it and was able to install the new version of SANHQ.

  • Brad-Overstreet

    1 Rookie

    7 Posts

    2629

    2

    Posted October 12th, 2015 08:00

    I used Process Monitor to identify the registry key it was checking for the version on install.  I found that it was looking at the following key.

    HKLM\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Client\Version

    Mine was 4.6.00081.  I looked on a computer that only had 4.5 and the version was 4.5.51209.  I plugged in the 4.5.x version value, ran the setup then changed it back to the 4.6.x value after it was finished.  Worked like a charm.

  • 2629

    0

    Posted October 15th, 2015 08:00

    Great workaround by BRAD-OVERSTREET!

    Thanks!

  • DellKID

    1 Message

    2629

    0

    Posted February 4th, 2016 09:00

    how do you modify this value? the registry doesn't let you do it.

  • 1253

    0

    Posted February 4th, 2016 09:00

    DellKID,

    Download this version of SANHQ: 2.6

    Install it, it will download the latest version of SANHQ without problems. =]

  • 1253

    0

    Posted February 11th, 2016 18:00

    Well I had the same issue. 

    Ended up installing 2.6, but it doesn`t download 3.6 the latest version. 

    I tried with 3 different versions and they still try to install .Net 4.5.

    I`ve tried the registry modification and did not worked. 

    Any other options? Is Dell working on a fix?