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E3T

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9 years ago

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E3T

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February 27th, 2018 12:00

BIOS update causing scanner problems

My laptop updated the BIOS on 02/22/2018.  Now my HP printer will not scan.  I have removed and re-installed all printer software & drivers 6 times.  Nothing helps.  Anyone have ideas?

Printer problem 2.jpgPrinter problem.jpg

 

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  • Jesse L (retired)

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    Posted March 1st, 2018 06:00

    E3T,

    What is the Laptop Model you have? Have you tried rolling back the bios to the previous version to  see if that will resolve the printer issue?

     

    Jesse L (retired)