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Sunnyhunnyhu
2 Posts
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1692
June 9th, 2020 06:00
Boot up problem stuck at 100%
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Posted June 10th, 2020 10:00
Please list exact Dell model number and version of windows. Example: Dell Inspiron 15 3543, windows 10
In you don't know, enter the service tag number onto the link below:
How to find a Dell Service Tag (Official Dell Tech Support)
In meantime, run the computer diagnostic tool to check the hardware on the computer by following steps below.
The diagnostic tool will help rule out any faulty hardware that could be causing the problem.
If the diagnostic tool doesn't report any error code then it's most likely the computer is experiencing a software problem.
1. Power off system.
2. Power on system. quickly start tapping F12 key continuously until you see Preparing One Time Boot Menu in the top right corner of the screen.
In Dell eSPA Preboot menu, select Diagnostic. After quick tests, select Hard drive and then Thorough Test Mode. Report back any error code
1184
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Posted June 11th, 2020 07:00
open the laptop up and remove the battery .(or you can wait for the battery to discharge but did not have the luxury .) once you put the batery back got a tpm error , reboot the machine once again and all seems to work normally after that.
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Posted June 13th, 2020 11:00
Any updates Sunnyhunnyhu ? The computer is up and running again?
Sunnyhunnyhu
2 Posts
1226
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Posted June 9th, 2020 06:00
It usually does this but this time it got stuck