Datafoot

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Datafoot

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April 5th, 2023 22:00

BSOD-Unexpected Kernel Mode Trap-Netwtw04.sys Network Adapter-driver problem

Need help in finding driver to fix apparently bad Intel® Dual Band Wireless-AC 3165 network adapter on my DELL Inspiron 15-5567. Either I need a more up-to-date driver or network adapter is no longer working as it has in past.

I have  been getting many BSOD with Unexpected Kernel Mode Trap errors that has been increasing in frequency recently. I have found that this error usually occurs when system first turned on and booted; shortly afterwards I would get BSOD then system would re-boot (This occurs at other times as well) .   The fact that this happens a lot during initial boot was only realized from viewing logs of mini-dump in BlueScreenView.  I had this problem in December 2022 and system crashed and CLEAN install was needed in January 2023.

Per post and help on another site forum this was traced to that above driver/WIFI network adapter. Memory dumps analyzed indicated netwtw04.sys, used in this driver, was the cause; the WindDbg program was used to analyze and determine this. Since this is a DELL laptop I was referred to the DELL site for further guidance.

I appreciate any assistance. Thank you.

 

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