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Adamantium777

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3 years ago

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Adamantium777

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6 Posts

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2531

June 7th, 2023 07:00

Laptop Suddenly restarted Kernel-Power 41 Critical Error!

Anyone has any Idea what is this critical error I'm getting? I'm freaking out. Any help is much appreciated! P.S I own a dellg15 5515 Ryzen edition! The laptop run fine without any problems and when the screen turned off the laptop rebooted and gave me this error:

Source: Microsoft-Windows-Kernel-Power

Date: 6/7/2023 4:26:47 PM

Event ID: 41

Task Category: (63)

Level: Critical

Keywords: (70368744177664),(2)

User: SYSTEM

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

http://schemas.microsoft.com/win/2004/08/events/event](http://schemas.microsoft.com/win/2004/08/events/event)">

41

9

1

63

0

0x8000400000000002

94303

System

AlienBeast

412

0x50

0xffffa80c9dcca080

0x0

0x0

0

0

0

0

true

0

4

false

0

4

false

false

0

0

1

  • AdrianG001

    6 Operator

    3958 Posts

    298

    0

    Posted June 23rd, 2023 02:00

    Outdated device drivers are one of the possible reasons why this issue is happening. We need additional information to help to help isolate and resolve your concern. Kindly answer the following questions below:

    • Are you getting any blue screen errors or stop code (e.g.: DRIVER_POWER_STATE_FAILURE)? If yes, what is the stop code error?
    • What troubleshooting steps have you done so far?
    • Which build and version of Windows is installed on your computer? To check, type winver in the search box, then press enter.