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Support Assist Error Codes
I keep on getting the following error codes when I run the support assist Hardware scan:
USB Status - Fail - USB Status Tests - D0605
PCI - Fail - USB Status Tests - D0605
PCI Status - Fail - PCI Status Tests - D0702
SM Bus Controller - Fail - PCI Status Tests - D0702
Any suggestions on how to fix it?
Delores1951
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Posted April 24th, 2024 12:20
I received these two errors from Dell Support Assist for Hardware Scan.
- - PCI Status - Fail
- PCI Status Tests - D0702
- - Network Card – Fail
- PCI Status Tests - D0702
Morpheus3000
1 Rookie
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1 Message
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2 Points
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Posted January 1st, 2025 20:27
Error received after updating fingerprint driver to Goodix version from 3.0.38.200 to version 3.21.38.800
USB status - Fail: USB Status Test - D0605
Biometric - Fail: USB Status Test - D0605
USB ports are working fine, but cannot use fingerprint as windows device manager reports status as "Windows has stopped this device because it has reported problems. (Code 43)"
Device: Inspiron 5402/5409
Operating System: Window 11 Pro
Lillian hudson
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2 Posts
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2 Points
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Posted January 15th, 2025 18:45
How to load windows 11 in dell inspiron 5515
Lillian hudson
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2 Posts
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2 Points
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Posted January 15th, 2025 18:48
How to reload operating system when it will not load on dell inspiron!
5515
YoDellm4800
1 Rookie
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1 Message
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2 Points
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Posted February 17th, 2025 06:32
Dell online diagnostics reports all ok on Dell Precision Workstation M4800....But Support Assist hardware scan of Network Card (Bluetooth) returns following error codes-
- Loopback Test - D1301
- Network Link Test - D1302
- Internet Connection Test - D1304
- Local Network Communication Test - D1305
- Data Transfer Validation Test - D1306
Doesn't Dell provide Support Assist error code interpretation table?
(edited)
ejn63
12 Elder
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31647 Posts
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155680 Points
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Posted February 10th, 2023 10:00
Run the Dell diagnostics outside of Windows -- press F12 to access. If any error codes arise there, they are likely real. If they do not, chalk it up to Support Assist false positives (your system is close to ten years old - - support assist may be looking for something it does not support).