I have a dell latitude 3470 laptop. Whenever I try connecting it to a charger the charger cuts off power coming to the laptop. Can someone help with this? Can someone tell me what's wrong with my laptop? Thanks.
Generally that indicates a short somewhere. Either the DC jack on the laptop has a bent or broken pin or the motherboard charging circuit is at fault, or even the adapter can be having problems. Run diagnostics, F12 at boot) and watch for battery or adapter problems. Are you using a genuine Dell OEM adapter and battery?
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop
You see I cannot run diagnostics because as soon as I plugged the charging pin in power gets cut off so I have to remove the charger from the power source and plug it in again.
JOcean
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Posted July 5th, 2022 11:00
Generally that indicates a short somewhere. Either the DC jack on the laptop has a bent or broken pin or the motherboard charging circuit is at fault, or even the adapter can be having problems. Run diagnostics, F12 at boot) and watch for battery or adapter problems. Are you using a genuine Dell OEM adapter and battery?
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop