To help me assist you to resolve this issue I would request you to try these troubleshooting steps and advise the result .
1)In the system BIOS check what is the cpu temperature displayed .
2)Restart the system and by tapping the F12 key initiate the Dell Diagnostics to run a test on the CPU fan .
3)Also just to confirm if the hard drive is working fine I would request you to try installing windows on the the system .
I hope this helps.If there are any more queries do reply to this community thread with the service tag of the system via private message and we will be glad to resolve them for you .
AdrianG001
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Posted May 9th, 2020 03:00
To help me assist you to resolve this issue I would request you to try these troubleshooting steps and advise the result .
1)In the system BIOS check what is the cpu temperature displayed .
2)Restart the system and by tapping the F12 key initiate the Dell Diagnostics to run a test on the CPU fan .
3)Also just to confirm if the hard drive is working fine I would request you to try installing windows on the the system .
I hope this helps.If there are any more queries do reply to this community thread with the service tag of the system via private message and we will be glad to resolve them for you .