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Anonymous

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Anonymous

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July 17th, 2023 07:00

System performance drops when plugged in

I have Dell Latitude 7490 with i7-8650U and UHD 620. When i am working, The performance is best and the laptop runs fast but as soon as i plug it in for charging the whole system slows down and gets laggy, i tried all the method for power option and set them to max performance.. still it lags i had even changed the power setting from BIOS but still it lags does any body have the solution for it ?

  • filbert

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    Posted July 17th, 2023 08:00

    Hold F2 while booting, to enter BIOS. Is the AC adapter recognized?

  • Anonymous

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    Posted July 18th, 2023 20:00

    I have already changed performance mode to maximum performance in power category but still it does not helps and adapter gets recognised and charges the laptop without any problem. It's the system which drops it's performance when i plugged-in the charger.

  • filbert

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    Posted July 18th, 2023 22:00

    Is the adapter recognized as a Dell adapter and is its power rating recognized within BIOS/Setup? Lower performance can be a symptom of a non-Dell power adapter or a fault with a Dell power adapter, or with the charging jack/port or motherboard charging circuit.

    Check if the light is lit at the plug end of the AC adapter or on the adapter block. And see if that light remains lit when you plug it into the laptop's jack. If the AC adapter's light goes dark when you plug it into the laptop, then the fault is likely with the jack or the circuit.

     

  • Anonymous

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    Posted July 19th, 2023 00:00

    Yes, the charging adapter is from Dell and I got it with laptop and the light stays on when turned on and while charging, the charging cable and adapter block seems fine.

  • andrpsi

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    Posted July 25th, 2023 06:00

    Hello, StfuRohit You're charger should be at least 65 W To get the system to run at its maximum perfomance, check  you're charger first.

  • andrpsi

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    Posted July 27th, 2023 10:00

    You can do the following,

    • Check for drivers in supportassist especially for bios upgrades.
    • Run battery diagnostics 
    • Reset Bios To default
  • Anonymous

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    Posted July 27th, 2023 10:00

    The charger indeed is of 65w, The power option in BIOS shows it is of 65w.

  • Anonymous

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    Posted July 28th, 2023 05:00

    Ran the diagnostic on full system hardware, it shows warning on battery section and recommends to replace it, hope this stops the fps drops after replacing the battery.