
UNSOLVED
Closed
System performance drops when plugged in
I have Dell Latitude 7490 with i7-8650U and UHD 620. When i am working, The performance is best and the laptop runs fast but as soon as i plug it in for charging the whole system slows down and gets laggy, i tried all the method for power option and set them to max performance.. still it lags i had even changed the power setting from BIOS but still it lags
Responses (8)
Solutions (0)
I have already changed performance mode to maximum performance in power category but still it does not helps and adapter gets recognised and charges the laptop without any problem. It's the system which drops it's performance when i plugged-in the charger.
Is the adapter recognized as a Dell adapter and is its power rating recognized within BIOS/Setup? Lower performance can be a symptom of a non-Dell power adapter or a fault with a Dell power adapter, or with the charging jack/port or motherboard charging circuit.
Check if the light is lit at the plug end of the AC adapter or on the adapter block. And see if that light remains lit when you plug it into the laptop's jack. If the AC adapter's light goes dark when you plug it into the laptop, then the fault is likely with the jack or the circuit.

filbert
6 Operator
•
1846 Posts
188
0
Posted July 17th, 2023 08:00
Hold F2 while booting, to enter BIOS. Is the AC adapter recognized?