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ziby

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14 years ago

Z

ziby

9 Posts

0

392734

February 12th, 2013 07:00

XPS 13 USB issue

Hi all,

I'm experiencing some problems with the USB 2.0 left port on my XPS 13 using Ubuntu 12.04 (sputnik). Symptoms are the following:

-if I connect external drive, nothing happens (It works if connected on the right USB)

-if I connect my wireless mouse, it works but with a short range (using the right port the range is about many meters)

-if I connect my Android phone, no Android Debug is activated (debug works on right side)

-but...if I connect an USB stick storage.....it works!

Can you help me to figure out this? I've also updated my BIOS to A07 but nothing changed!

Thanks in advance

  • ziby

    9 Posts

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    Posted February 14th, 2013 01:00

    up! any suggestions? ;|

  • Tuku

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    Posted March 15th, 2013 11:00

    I have the same issues you describe,  haven't try to debug yet...

  • Delete12

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    Posted March 23rd, 2013 03:00

    I have exactly the same problem, even my wireless mouse lags when I insert the dongle into my left USB Port.

  • ziby

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    Posted March 25th, 2013 08:00

    Anyone asked support service?

    I've tried to put a USB-hub on the left usb port and It seems to work! (connected external HD and phone).

    It is possible that the port is over-volted??

  • bedaat

    6 Posts

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    Posted March 28th, 2013 14:00

    Hi all,

    I have got my XPS 13 today and have the same problems.

    Wireless mouse works on the right usb, not on the left. 

    Same with the android mass storage, works on the right but not on the left usb storage.

    I have read about the special power supply usb port (for charging?). But I can see, that my phone charging accu on both usb sides.

    Every resolve of this problem is welcome, thanks! 

    Greets,

    Peter

  • DELL-Jared D

    2 Intern

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    350 Posts

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    Posted April 5th, 2013 23:00

    Do you all have USB power sharing enabled in the BIOS setup? If not, do you notice any difference in your systems' behavior when you enable it?

  • Delete12

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    Posted April 6th, 2013 13:00

    I tried this as well, Unfortunately no difference :-(

  • ziby

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    Posted April 6th, 2013 13:00

    nothing change...

  • kb4xley

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    Posted April 8th, 2013 11:00

    My XPS 13 sample works with the following on the left-hand USB port(this is all I had on hand at the moment):

    USB Hard drive, 320GB

    Wired USB mouse

  • ziby

    9 Posts

    770

    0

    Posted April 8th, 2013 12:00

    In our cases It's clearly a manufactory defect. Anyone got an answer from client support? I've sent 2 emails in the last 2 month and no replies yet...