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MrSlime246

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11 years ago

M

MrSlime246

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171251

December 31st, 2015 05:00

Blinking yellow lights. help.

I recently received an Alienware alpha i5 model for Christmas and on the day it was great it worked perfectly and all I wanted to do on there worked fine. But after the first day when I go to power it on the alpha led on the front (aliens head) proceeds to blink 5 times on a loop. Anyone know what 5 flashes means and if I have to send it to get repaired?

  • AR

    Alienware - Rodrigo

    9 Technologist

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    4398 Posts

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    Posted January 4th, 2016 08:00

    Hi,

    The 5 blinks could indicate a failure in the CMOS battery or possibly the motherboard. Try doing a power drain, follow the steps below to do a power drain.

    • Turn the system off and disconnect the power cord. 
    • Disconnect all external devices (mouse, keyboard, etc)
    • Press and hold the power button for 1 minute.
    • Connect everything again and turn on the system.

    If the same issue persists, we recommend sending the system in for repairs. For assistance with repairs, send me your Service Tag in a PM.  

  • K

    Kopavi

    2 Posts

    3640

    0

    Posted February 22nd, 2016 17:00

    Having same issue for second time. Was able to get it to work last time. Only have had it for less then two months.

  • K

    Kopavi

    2 Posts

    3640

    0

    Posted December 8th, 2016 16:00

    Doing it again after being serviced in July. Very concerned because warranty is almost up and same issue from the first day we got it. We have done the above fix but we shouldn't have to every time we turn it off.

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