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DanielAlian

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12 years ago

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DanielAlian

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June 22nd, 2014 07:00

Plugged in not Charging! Alienware 17

Labtop says plugged in not charging 0% what do I do to fix it?

  • Alienware-Naomi

    6 Operator

    1776 Posts

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    Posted June 23rd, 2014 12:00

    Hi!

    Please do a power drain (disconnect both the battery and AC adapter, then press and hold the power button for 30 seconds). Then check:

    • If the AC adapter LED light solid ON, flickering or fading out.
    • If the BIOS says AC adapter type is "Unknown".
    • The BIOS version you have installed in your system.

    Let me know how it goes!