It means that the Command Center-Thermal Controller software can not communicate with the MIO-Board.

Try ...

1. Shut Down Windows. PC will power down.

Unplug from wall

Push power button a few times and hold down power button for 30 secs.

Power back up and see if it works.

2. Shut Down Windows. PC will power down.

Unplug from wall

Push power button a few times and hold down power button for 30 secs.

On BIOS boot screen press F12 and run Dell Diags.

See if tests on MIO-Board pass.

If they do, power back up and see if it works.

Note: If MIO-Board can not be successfully tested from Dell Diags., there is no way it will work in Windows.

Edit: What do you mean by power down and unplug from wall?

What do you mean by power down? Hold the power button or the turn off the switch?

Okay nvm, i got what you meant let me try it and i'll give you a reply. Thanks! (:

it's called pre-boot assessment or something

I tried method 1, it didn't work and i went on to try method 2 but i couldn't find where to run the dell diags, where can i find it under? System setup menu?

I have the same issue. It's driving me BONKERS!!!

Do you get the error as well? here it is

-------------------------------

System.NullReferenceException: Object reference not set to an instance of an object.

  at AlienLabs.ThermalControls.Domain.Classes.CommunicationServiceClass.get_IsChassisSupportingVenting()

  at AlienLabs.ThermalControls.App.Presenters.NavigationPresenter.get_Links()

  at AlienLabs.ThermalControls.App.Views.Xaml.NavigationControl.loading(Object sender, RoutedEventArgs e)

  at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

  at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

  at MS.Internal.FrameworkObject.OnLoaded(RoutedEventArgs args)

  at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)

  at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)

  at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()

  at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()

  at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)

  at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)

  at System.Windows.Interop.HwndTarget.OnResize()

  at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)

  at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

  at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

  at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

  at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

Also all my issues came about after formatting the system.

Hey foibles, i think we got the same problem lol. Wen the window starts up and they pop up saying ''Thermal controller'' and below is the error. Anyways, i gotta try out method 2 that that tesla gave first.

LOL yeah, I'll try 2 as well. 1 didn't work =' (