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littleneil
1 Rookie
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52 Posts
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20737
August 6th, 2013 14:00
Dell Resource CD Not Helping?
So ..my "studio" somehow lost its "bluetooth". Looking for Dell drivers, I inserted the Dell Resource CD and installed it - or at least I think I did? I hit finish, rebooted the PC and inserted the CD again --then NOTHING. Also can't find Dell Assessories - to look for the resource CD icon. How do I get to a menu? Any help will be appreciated.
878
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Posted August 6th, 2013 15:00
I'm new to the forum. How do I share a screen shot?
878
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Posted August 6th, 2013 16:00
Hi littleneil,
Below is the screenshot on how to attach files. To reply click on 'Use rich formatting':
Once you click on the icon, a window will open. Click on 'Browse' to browse the image. Once the file is uploaded, click on 'Insert':
Keep me posted with the information. I will be glad to assist you further.
878
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Posted August 6th, 2013 18:00
Wait, I'm an idiot. I took the screen shot of a desktop I was logged into, not the problem Studio Laptop.
878
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Posted August 6th, 2013 18:00
878
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Posted August 6th, 2013 19:00
Hi littleneil,
Studio 1745/1747 system is shipped with Dell Wireless 365 2.1 Bluetooth card.
You may install the Bluetooth driver from the link below.
Keep me posted with the results. I will be glad to assist you further.
878
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Posted August 6th, 2013 19:00
Dell Studio 1745/1747 with win 7
Device Manager is shown below
878
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Posted August 7th, 2013 07:00
On several of these models I have found that the retaining screw for the bluetooth module is not there and so it does not "see" the module. If the screw is there then installing the 365 drivers will find it.
Dell Wireless 365 Bluetooth Module, v.6.2.0.9600, A02-1
DW365 Bluetooth - Win7 32bit and 64bit Combined Driver and Application
878
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Posted August 7th, 2013 15:00
no dice. Both drivers installed and my Bluetooth mouse is still not seen in "devices and printers". I'm not certain where to look in device manager but I don't think there is any evidence of Bluetooth there --either?
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Posted August 7th, 2013 19:00
Hi littleneil,
The Bluetooth is not getting detected in the device manager.
The issue seems to be with the Bluetooth card.
You may try reseating the Bluetooth card if comfortable to check if that resolves the issue.
Please refer to the system manual and read the safety information that shipped with your computer. The link for manual is http://bit.ly/16AHYrO.
Keep me posted with the results. I will be glad to assist you further.
Dell-Kuldeep M
2 Intern
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621 Posts
878
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Posted August 6th, 2013 14:00
Hi littleneil,
Please share the exact system model and the operating system installed.
Also, share the screenshot of Device Manager with the option expanded for Bluetooth drivers or Network adapters as applicable.
Keep me posted with the results. I will be glad to assist you further.