Call support again and tell them that your Dell won't start. Without opening your box there's no way to say anything conclusive about what is causing the trouble. Does the fan for the power supply start working when you press the power button? Can you hear any beeping coming from your system? Most likely there's a trouble with the power supply, but it could also be a busted cpu fan or malfunctioning ram. you're better off calling support. After all that's one of the reasons to buy a Dell, not having to worry when something stops working.

If it's just a month old system, shouldn't there still be a on-the-spot service agreement in place? I'm a little confused about what kind of service you get in the US. If I e.g. call customer support and if the problem sounds serious, then Dell sends out a techie to my adress the next day that fixes/replaces any problematic hardware. How does it work for you people?

/Kris

You should get at least 1 year at home service.

Message Edited by Daddyjaxx on 04-12-200610:01 PM

hi,

you may have an onsite hardware warranty contract on your system which includes  onsite service only for the replacement of malfunctioning parts.. the troubleshooting however has to be done over the phone.

but since the computer is only a month old and if you are not comfortable working on your brand new computer, my personal suggestion would be to speak to the cust care dept and see if any kind of arrangements can be made for onsite service...

hope you get some resolution fast...

regards,

Gary J