UNSOLVED

MANDROMEDAC

updated

17 years ago

M

MANDROMEDAC

37 Posts

0

617

December 28th, 2009 03:00

error message

hello

every time i switch my dell xps 630 on i get this error mesaage

1394 cable not connected

and my firewires dont work---how do i solve this please

thanks

  • TheRealFireblad

    4 Apprentice

    •

    4639 Posts

    151

    0

    Posted December 28th, 2009 07:00

    What OS are you using?

    Has it only started displaying the error message recently?

    Have you done anything which might have (inadvertently) caused it - i.e. uninstalled a program?

    Do you have to install particular software/drivers for your firewire products?

     

    You might get away with doing a System Restore, to a date/time just before you started seeing the error message?

    But you may have to reinstall the chipset drivers - since it's those which (primarily) control the USB and firewire ports.

    You should have them on a disc you got with the system, but you can get the latest drivers off the XPS 630 'Drivers & Downloads' page.

    Be sure to select the appropriate OS/version first though.

     

    Let us know if they help or not?

  • The_Namek

    2 Intern

    •

    2794 Posts

    151

    0

    Posted December 28th, 2009 09:00

    MANDROMEDAC,
    If the message is appearing before Windows starts to load then you'll likely need to open the computer up and reseat the connectors of the firewire (1394) cable.

  • MANDROMEDAC

    37 Posts

    151

    0

    Posted December 28th, 2009 11:00

    thanks for reply

    the os is vista ultimate 32bit

    the error is there before windows loads

    i think openning the computer is the right way to go cause ive tried everything else and i heard of a solution like that before something to do with resetting the jumper

    i tried reinstalling os with no luck

    so i need to know how to reset the jumper or reseat the connectors as surgested

    thanks