Help

Start a discussion
UNSOLVED

CAwoman4728

updated

22 years ago

C

CAwoman4728

6 Posts

0

7327

January 10th, 2005 17:00

JAVA PROBLEM??

By explanation: I am a paid member of a game site. Recently, I can enter the site, but cannot download any of the games to play, getting a message that the JAVA is either corrupt or missing.
I then try to download the JAVA and get the following message:
 
Java(TM) Plug-In Fatal Error
 
The Java Runtime Environment cannot be loaded from  <\bin\hotspot\jvm.dll>
 
I have no idea what that message means nor how to correct the problem. I have a Dell, wins 2000, Version 5.0 (Build 2195:Service Pack4); memory: 523,220 KB
 
I use Internet Explorer 6.0.2800.1106  ~  128 Bit ~ Update Versions: SP1; Q823353
 
Can anyone help? I am not 'computer savvy' so please remember that in any replies. Thanks. Pat
 
  • E

    ejn63

    11 Legend

    •

    87469 Posts

    •

    321256 Points

    231

    0

    Posted January 10th, 2005 20:00

    Start with a full virus scan with a completely updated virus scanner. Then follow with a deep scan using AdAware (www.lavasoftusa.com).

    Then update your system with all Windows critical patches.
  • S

    shesagordie

    12 Elder

    •

    46017 Posts

    231

    0

    Posted January 10th, 2005 21:00

    CAwoman4728.
     
    See if the following can help.
     
    Bev.
  • C

    CAwoman4728

    6 Posts

    231

    0

    Posted January 10th, 2005 23:00

    Thank you Bev..I will also try your suggestion. I appreciate the help from those who replied. Pat
  • C

    CAwoman4728

    6 Posts

    231

    0

    Posted January 10th, 2005 23:00

    Thanks so much..I do have Ad-Aware (but installed it after the problems started)..I do a full system scan daily. I will try again to see if I can get the JAVA to download. Pat

Dell Support Resources

Latest Solutions

View More