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Mockmoon

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19 years ago

M

Mockmoon

11 Posts

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26409

January 4th, 2008 09:00

raid problem?

hey, im new here.
when i boot my xps420, on the raid config screen (before loading os) i get the "error occured" message next to both my harddrives.(yesterday it was only next to the second 1).
i can boot my os vista, but i have a feeling its not very stable.
thank you
 
system:
quadcore 6600
3G ram
8800gt
2x320 samsung in raid
  • C

    cademetz

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    Posted January 4th, 2008 11:00

    Welcome to the forums! Definitely doesn't sound good.
     
    First, is this a RAID-1 or a RAID-0 setup? 
    Second, even if it's a glitch, take it seriously, and make sure you make a back-up of any critical files.
    Third, I suggest you run the Dell Diagnostics to see if they give any more specific an answer. Assuming you haven't changed partitions from the factory, if you hit F12 during the BIOS load screen, you should have an option to run the Dell Diagnostics. You should also be able to skip the larger set of tests and do just the hard drive related tests.
     
  • M

    Mockmoon

    11 Posts

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    Posted January 4th, 2008 14:00

    hi, thx for the response.
    my raid config is raid0.
    i run the Dell Diagnostics test, all passed
  • R

    ronss

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    Posted January 4th, 2008 14:00

    i got a feeling your raid array is not working properly...what does the error message say?
  • M

    Mockmoon

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    Posted January 4th, 2008 15:00

    yup thats my gues also.
    any advice on how i should deal with this?
  • R

    ronss

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    Posted January 4th, 2008 18:00

    the first thing i would check, is go into the setup configuration, and make sure your computer is set to raid-enabled mode
     
    1.enter system setup
    2. press the up and down arrow keys to highlight hard drive operation
    3. press the up and down arrow keys to highlight sata operaton
    4. press the left and right arrow keys to highlight RAID ON
    5. press the left and right arrow keys to highlight SAVE/EXIT
     
    also, when your computer boots,,,press the ctrl - I keys, and see what it says about your array.
     
     


    Message Edited by ronss on 01-04-2008 02:05 PM
  • M

    Mockmoon

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    Posted January 4th, 2008 18:00

    raid is enabled in the system setup
    when i go to ctrl-i,
    i get:
    arry status OK and bootable
    1st  samsung 320 HD = error occured
    2nd samsung 320 HD = error occured
     
    error is not specified
  • R

    ronss

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    Posted January 4th, 2008 21:00

    great.....if the array said it was bootable., then i knew it was something eles....if i had a dell, i could be more help i quess..and thanks for the info....
     

    most of my raid experience has been with nvidia, silicon image chip..

    Message Edited by ronss on 01-04-2008 05:32 PM

    Message Edited by ronss on 01-04-2008 05:33 PM
  • M

    Mockmoon

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    Posted January 4th, 2008 21:00

    i found a solution!! i'll post it below so it may help other users.
     
    its pretty simple, go to the intel matrix storage console (all programs)
     
    go to advanced mode, now you can reset the drives
     
    thx for the help cademetz and ronss!
     


    Message Edited by Mockmoon on 01-05-2008 12:20 AM
  • M2

    Munky-2nd

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    Posted January 5th, 2008 18:00

    Hi there!

    I'm having the same problem with my XPS 420
    But I can't find out where in the Intel Matrix Storage Console I should reset the hard drives...

    When I right-click on one of the drives in advanced mode, the only thing I can do (directly translated from dutch): Mark as normal.
    That doesn't look like a reset to me...

    Anyone an idea?

    Message Edited by Munky-2nd on 01-05-2008 09:31 PM
  • M

    Mockmoon

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    Posted January 5th, 2008 19:00

    thats all you need to do, "mark as normal" or "markeer als normaal" (dutch).
    it wil reset and when you reboot the error will be gone, the system should run stable again.
     
     
     
     
    make sure you run the diagnostic hardrive test first, to make sure there are no other errors present.


    Message Edited by Mockmoon on 01-05-2008 10:53 PM

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