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ramblinwreck
5 Posts
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1971
July 12th, 2006 04:00
Wrong Hard Drive
Has anyone out there been able to get Dell to admit a mistake and do anything about it?
In January I ordered on line an XPS400 with a 250GB Hard Drive. It was delivered with a 160GB Hard Drive (actually only 144GB). I did not notice this at the time but recently I found that my capacity was getting low and then discovered the wrong HD. Dell says they only charged me for the 160GB but they are lying since the price was almost identical to the price on the order sheet for the 250GB. I have an 18 mo. interest free loan so the computer isn't paid for yet. Dell says I should have let them know in 21 days after delivery and will do nothing. I am not a computer guru so I didn't pay that much attention to the Hard Drive capacity and trusted Dell to deliver what I ordered. That was a BIG mistake. Is there anything I can do except cry a lot?
- also a 160 gb drive will never appear at 160 in windows since the drive is formatted and also has dell dianostics and in some cases restore partition
it says in their terms and conditions about actual hdd size...
Dimension 8300,
P4 2.80GHz 800MHz w/HT
1GB PC3200
Sparkle 6600GT OC
Creative SB Audigy 2 ZS (retail) Sennheiser HD555 Headphones
Leadtek DV2000 tv tuner,
Seagate SATA 120,160, USB2 external 200GB
NEC DVD+RW ND-2100AD, Pioneer 16x DVD+/-RW DL DVR-109,
Dell E152FP 15 inchs LCD
D-link DSL-G604T Router & D-link DWL-G122 wireless adapter
HP deskjet 3550, HP PSC 1310 all in one
Wacom graphire3 4x5inch, PCI Cooler | 80mm hdd fan
Benchmarks 3dmark03 8446...3dmark05 3498..3dmark06 1821...PCmark05 3448 ramblinwreck
5 Posts
231
0
Posted July 25th, 2006 20:00
I reported this problem to the Better Business Bureau who contacted Dell. I just got a call from Dell and they have offered me a voucher to use to get an additional hard drive from Dell. I intend to get an additional 250GB Hard Drive. The person that I talked to at Dell said this would be no problem as long as I got a Serial ATA Hard Drive. I forgot to ask if Dell has a procedure that I could go to and follow to install this additional HD. Does anyone out there know of a procedure and which of the many Hard Drives that Dell offers would be the best?
davejohn
2 Intern
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2484 Posts
231
0
Posted July 12th, 2006 11:00
When you place an order online Dell sends out an email listing the specific parts in your order. Compare that to the shipping documents you received with the computer. If there's a discrepancy, Dell owes you a new drive. If not, you got what you paid for. If you didn't save the documents, then you can cry.
Dave