I have a Latitude D610  P4 - 2.0 ghz with 512mb ram, Radeon video card, running WinXP-Pro-SP2 (Tested on WinXP SP1 OS as well).

 

Our reps run MS Powerpoint presentations on all 20 D610s we have in our stock. The presentations have embedded video consisting of client testimonials, etc in various slides of our 35 - 40 slide presentations. Whenever the embedded video slides are prompted for display, the laptop's screen does no less than two or three of the following: 1.) video/screen jaggedly flickers 2.) entire screen turns a shade of green and 3.) stalls the laptop to a screeching halt up to the point we have to end the presentation process in the Task Manager.

 

We have  D600s that do not have this issue. I'm in IT and build the computers from the ground up (ie, OS and device driver installs). But our Multimedia Specialist in another department, builds the Powerpoint presentations and downloads the presentation files onto the laptops after I've compled the D610s build.

 

Does anyone know if this is a known issue with D610s and MSOffice or is there a conflict with Radeon video cards and playing embedded video that is correctible with driver updates applied to the Radeon card? I've encountered this anamoly in both XP Service Pack 1 and Service Pack 2.

 

Thanks in advance for your response.