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lop2017

updated

9 years ago

L

lop2017

6 Posts

0

2653

November 8th, 2017 17:00

Dell 7567 keyboard unresponsive

Dell Inspiron 15 7000 Gaming (7567) Windows 10 Professional -

Has anyone experienced the following issue?

Running on battery only, battery at 95%, screen goes dark and laptop appears to go to sleep.
Close lid, open lid, laptop wakes up and presents the login screen.  However, all alphanumeric keys are not responding so cannot type in login pin or password.  However, mouse still working and "Enter" keys still work.

There is no way to login. Even clicking on the shutdown icon doesn't work. Have to physically press the power button to shutdown and then power on again.

  • Robert P (retired)

    6 Operator

    9396 Posts

    1985

    0

    Posted November 9th, 2017 06:00

    Hi lop2017,

    Thanks for posting.

    Please check to see if you have the latest BIOS update installed and that you're using the earlier version of the video driver.

    http://dell.to/2hhuTPH


    Robert P (retired)