UNSOLVED

rafik11

updated

12 years ago

R

rafik11

1 Message

0

9499

October 11th, 2014 12:00

headset problem

hi i have a big problem my laptop  dell inspiron 15 crashes and stops working when i use the headset

i don't know what should i do to solve this problem . i need a solution 

thank you 

  • Jim Coates

    6 Operator

    13582 Posts

    239

    0

    Posted October 11th, 2014 13:00

    > Use Windows System Restore. (Type system restore into the Start>search box and hit the Enter key.) Select a restore point dated earlier than when the issue began.


    > Go to your support page and download & install a fresh copy of your audio driver.

    > If the problem continues to happen then contact tech support <ADMIN NOTE: Broken link has been removed / replaced from this post by Dell> to get it fixed -- if you are still under warranty.

    If you require more help here on the forum you need to provide additional information.

    > Need to know what you mean by "stop working". Does the computer turn itself off or what exactly happens?

    > Need to know which Windows operating system you use.

    > Need to know the full model name of your laptop. The Inspiron 15 model names are:

    Inspiron 1545, 1546, 1564, M5010, N5010, M5030, N5030, N5040, N5050, 3520, 3521, 3531, 3537, 3541, 3542, 5542, 5545, 5547, 7537, and 7547.

  • Jim Coates

    6 Operator

    13582 Posts

    239

    0

    Posted October 11th, 2014 13:00

    I just saw where you edited your post and said the computer "crashes", so that answer the question I asked about what exactly happens.