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slz203

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S

slz203

7 Posts

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4119

December 23rd, 2004 17:00

IPod question

If this is not the right forum for this question please let me know!
 
I have an Inspiron 8000 and when I try to use ITunes it doesn't recognize cds (won't play them, won't let me copy them into my library).  The cd diagnostic that I ran said that some Dells require an update or driver in order to remedy this problem.  It told me to go to the Dell website.
Does anyone know which update/driver I need, where I can get it on this site?
 
Thanks!
  • DB

    DELL-BobT

    3125 Posts

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    Posted December 24th, 2004 12:00

    slz203,

    Thank you for using the Dell Community Forum.

    What is the name of the driver stated by the third-party hardware?  Perhaps I can help you find it.

  • S

    slz203

    7 Posts

    617

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    Posted December 24th, 2004 14:00

    HI,

    Thanks for the reply.  This is what the cd diagnostic said:

    Some Dell computers need an update to the ATA bus driver before iTunes recognizes CDs. If you have a Dell computer, check the Dell support website for details.
    here is the whole diagnostic
     

    Microsoft Windows XP Professional Service Pack 2 (Build 2600)

    iTunes 4.7.0.42

    CD Driver 2.0.4.0

    CD Driver DLL 2.0.2.0

    LowerFilters: PxHelp20 (2.0.0.0),

    UpperFilters: GEARAspiWDM (2.0.4.0),

    Found aspi32 running.

    Video Driver: Mobility M4 Mobility M4 Display Adapter

    IDE\CdRomLG_DVD-ROM_DRN8080B_____________________1.11____, Bus Type ATA, Bus Address [1,0]

    Some Dell computers need an update to the ATA bus driver before iTunes recognizes CDs. If you have a Dell computer, check the Dell support website for details.

    D: LG DVD-ROM DRN8080B, Rev 1.11

    Audio CD in drive.

    Found 0 songs on CD, playing time 00:00 on blank CD.
  • I

    icecat15

    1 Message

    617

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    Posted December 29th, 2004 16:00

    I am having the same problem as slz203.  I have an Inspiron 5000e, and i get the same message.
  • S

    slz203

    7 Posts

    617

    0

    Posted December 29th, 2004 17:00

    I kind of gave up on trying to get ITunes to recognize cds.  Right now I just rip cds using Windows Media Player and then import them into ITunes.

    But, I was emailing back and forth with the support people at Dell and they finally sent me a few links.  I haven't tried them yet, but they may help you, althou you have a different computer.

     

    I have gone through the history of the mail and also the troubleshooting
    done to resolve the issue. From your mail I understand that you need to
    download the firmware for CD ROM.Please refer to the following web link:

    http://support.dell.com/support/downloads/format.aspx?releaseid=r40054&c=us&l=en&s=dhs&cs=19

    I would suggest you to update the graphic ATI card driver. Please refer
    to the following web link:

    http://support.dell.com/support/downloads/format.aspx?releaseid=r36591&c=us&l=en&s=dhs&cs=19

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