I got the same night mare with M5030, dell sold me the mother board then the LCD when out!!, replaced the lcd, hard drive, keyboard, and the new lcd never worked again then dell sold me the usb stick to re-install windows 7 and still have the same problem, the laptop works with an external monitor, no LCD at all the question is what are thinking the whole bunch of Pakistan and indian tech they hired? I bought 2 lap top the same day and 2 years later both laptops when down mother board issues, the same week, my daughter was able to get her fixed in Brazil without replacing the mother board or anything else but the ship, here in USA I already had expend the cost of a new laptop and the glorious Inspiron M-5030 still down, what a shame!!!! I have to send it to brazil??