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On Bootup - Error Message "The TPM could not be initialized"
I have a Latitude D610 giving me problems. When you power on the laptop after the BIOS splash screen, I get a Error Message, "The TPM could not be initialized". Then I can either continue to boot the OS or I can go to setup utility. Any idea what this error message means?
Any information would help. Thanks in advance. :)
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- I'm having a similar problem with a D610 here.
Laptop boots to:
"WARNING: The TPM could not be initialized."
" Strike the F1 key to continue, F2 to run the setup utility"
TPM is the Trusted Platform Module and has controls in the system BIOS. I've tried enabling/disabling this, with no luck. Also, with this TPM error, the NIC is not usuable. If I didn't need the NIC, I could disable TPM to bypass the error.
I've also tried reflashing the system BIOS with no luck.
Odd that three machines are having a problem on the same day. I'll probably end up giving DELL a call today. I will post my findings here. - First half hour was spent trying to make them understand that it was a post error and not a windows error.
Second half hour was him convicing me to run a system restore.
The last hour was him having me reinstall Broadcom TPM drivers over and over.
They are sending me a new motherboard to see if that resolves it. RichChestmat
13 Posts
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Posted September 27th, 2005 05:00
! I don't like the sound of this !
Let me know how you get on - I don't fancy sending my laptop off or whatever for no reason and it's just coming up to the time when I need this thing.- Replacing the motherboard was a success. We had a long wait getting it here, but once installed, the machine worked fine. And if you think about it: why not? It's the TPM chip thats failing, and thats on the motherbaord. Replacing the motherboard replaces the chip...
I hope you guys have success in your replacements. RichChestmat
13 Posts
37855
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Posted September 28th, 2005 18:00
Well in my case I took my laptop to work and the error hasn't com back.
It could have something to do with either the LAN cable or power cable being connected during boot.Tommy_Hlfgr
14 Posts
37852
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Posted October 5th, 2005 19:00
I too just took a brand new D610 out of the box and got the same error. My unit was received the last week of 9/2005. Motherboard was replaced and all is okay. Must be a bad batch of boards or something.

RichChestmat
13 Posts
37855
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Posted September 25th, 2005 18:00