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RandyHall

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RandyHall

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September 21st, 2005 16:00

On Bootup - Error Message "The TPM could not be initialized"

I have a Latitude D610 giving me problems. When you power on the laptop after the BIOS splash screen, I get a Error Message, "The TPM could not be initialized". Then I can either continue to boot the OS or I can go to setup utility. Any idea what this error message means?
 
Any information would help. Thanks in advance. :)
  • 37855

    0

    Posted September 25th, 2005 18:00

    I have an X1 that has just started with that error today too.
  • Chir

    3 Posts

    37855

    0

    Posted September 26th, 2005 15:00

    I'm having a similar problem with a D610 here.

    Laptop boots to:
    "WARNING: The TPM could not be initialized."
    " Strike the F1 key to continue, F2 to run the setup utility"

    TPM is the Trusted Platform Module and has controls in the system BIOS. I've tried enabling/disabling this, with no luck. Also, with this TPM error, the NIC is not usuable. If I didn't need the NIC, I could disable TPM to bypass the error.

    I've also tried reflashing the system BIOS with no luck.

    Odd that three machines are having a problem on the same day. I'll probably end up giving DELL a call today. I will post my findings here.
  • Chir

    3 Posts

    37855

    0

    Posted September 26th, 2005 18:00

    First half hour was spent trying to make them understand that it was a post error and not a windows error.

    Second half hour was him convicing me to run a system restore.

    The last hour was him having me reinstall Broadcom TPM drivers over and over.

    They are sending me a new motherboard to see if that resolves it.
  • 37855

    0

    Posted September 27th, 2005 05:00

    ! I don't like the sound of this !

    Let me know how you get on - I don't fancy sending my laptop off or whatever for no reason and it's just coming up to the time when I need this thing.
  • Chir

    3 Posts

    37855

    0

    Posted September 28th, 2005 16:00

    Replacing the motherboard was a success. We had a long wait getting it here, but once installed, the machine worked fine. And if you think about it: why not? It's the TPM chip thats failing, and thats on the motherbaord. Replacing the motherboard replaces the chip...

    I hope you guys have success in your replacements.
  • RandyHall

    1 Rookie

    5 Posts

    37855

    0

    Posted September 28th, 2005 18:00

    Thanks Chir for the information. I have ordered a Motherboard as well.

  • 37855

    0

    Posted September 28th, 2005 18:00

    Well in my case I took my laptop to work and the error hasn't com back.
    It could have something to do with either the LAN cable or power cable being connected during boot.
  • Tommy_Hlfgr

    14 Posts

    37852

    0

    Posted October 5th, 2005 19:00

    I too just took a brand new D610 out of the box and got the same error. My unit was received the last week of 9/2005. Motherboard was replaced and all is okay. Must be a bad batch of boards or something.