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Rich_gamer08

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12 years ago

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Rich_gamer08

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June 17th, 2014 22:00

Operating system not found.

I was transferring music using iTunes last night when my computer locked up for seemingly no reason. I attempted several times to restart the system with no success. I was finally able to get it to start in safe mode, each time it would sign me in with a "temporary profile." After getting it to start in safe mode and no other mode, I decided to do a recovery. When it seemed the recovery had finished, an error message appeared stating that the recovery could not be completed because an error had been found. 

I have attempted to use a windows 7 install disc to repair my current version, it also throws an error. 

I have tried the Dell ePSA Pre-boot System Assessment. 

** OS Hard Drive 0 - DST Short Test **

Test Results : Fail

Error Code 2000-0151

validation 49796

Msg: Hard Drive 0 - S/N S2TDJ90C149760, incorrect status = 3E

No additional sense information

This is the only test that failed, all others passed. If I could get any input or advice, it would be much appreciated. I assume frI'm what I have read that I will probably have to replace the HDD. Just wondered if there was something else I could do. If you need more info I haven't provided, please ask me. 

My system:

Inspiron N5040

OEM 500gb hhd 

everything else OEM

  • DELL-Ravi Ch

    Moderator

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    7112 Posts

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    Posted June 17th, 2014 22:00

    Hi Rich_gamer08 ,

    I would suggest you to remove and reseat the hard drive in the link below punch in the system service tag or express service code and you can access the user manual.

    http://dell.to/18r60nI

    Also, I would suggest you to update the BIOS on the computer and rerun the diagnostics again. Please enter your service tag # on the link below, then download the BIOS required onto the system and install it.

    http://dell.to/18r60nI

    Please let me know if this helps.