I just received my studio 1555 yesterday. When I ordered it, it was ordered as a vista business machine with an xp downgrade. It came out of the box with XP running. It's acting weird now, and I want to restore it to the exact way it was when I took it out of the box. But when I try the ctrl+f11 at the startup, nothing happens. Chatted with tech support, they connected to my machine and downloaded a BOOT_DSR.exe file to try and initiate it from within windows. That failed with an error "the Dell System Restore Functionality Is Unavailable." Now I KNOW there has to be a restore partition on this machine because it's only reporting a drive size of 465GB (on a 500GB drive). But I can't see it anywhere. Not in administrative tools under computer management, and not using acronis truimage (i wanted to create an image of the drive from the factory too).

Tech support basically said it doesn't work, restore from discs. That's unacceptable to me. They also said they've never seen a machine get delivered with the xp downgrade installed, they usually send it with vista installed and give the user the XP disc to do the downgrade themself. I'm getting VERY frustrated and i've only had this machine a day!!!!! I just want it back to factory state so I can take an image of it at that point and know I have an emergency backup.

Can anyone PLEASE help me out here??????