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aliiiizain
12 Posts
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54883
November 30th, 2013 07:00
usb broken
My dell xps 15. 3 out of 3 usb port broken. Physically broken. And i go to every shop, they said cannot repair cause they dont have the usb suitable for my laptop to replace the broken and missing one. Can i ask for dell support help in this case? Do dell tech support got an email? Cause i want to email. Weekdays i cant call cause i got class and weekend the call service is closed. So, can anyone help?
A.S.A.P!!!!
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aliiiizain
12 Posts
1427
0
Posted December 1st, 2013 02:00
L502x. Right port broken and behind port broken. My left port still okay but i think the left and the back is connected, thats why my left usb port also cannot use
If they're physically broken, this is the part to replace:
http://www.parts-people.com/index.php?gt=c&action=item&utm_expid=6199460-12.iwtwpicjskq7kgd2vjjjdw.2&id=11198&utm_referrer=http%253a%252f%252fwww.parts-people.com%252findex.php%253faction%253dsearch%2526search%253dxps%252bl502x%252busb
If they are not physically broken, be sure you've installed the USB 3.0 chipset drivers:
http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/xps-l502x?driverId=WNN71&osCode=W764&fileId=3277996057&languageCode=EN&categoryId=CS
aliiiizain
12 Posts
1427
0
Posted December 2nd, 2013 18:00
Sorry to ask. But that should be my left port right? How bout my right port? eSATA port?
And, if i can recall, i dont see separate board on my laptop, somehow, the usb connected to motherboard and i ask the technician if they can replace it but they said they cant because my port is the stick, not the screw and unscrew thing. U get what i mean?
aliiiizain
12 Posts
1427
0
Posted December 3rd, 2013 07:00
I dont know whether my port connected to motherboard or not. My laptop is Dell xps l502x. Do you think my kind of laptop, its usb port connected to motherboard?
aliiiizain
12 Posts
1427
0
Posted December 4th, 2013 23:00
what do you think i can buy the cheapest part to repair all of em? please.
aliiiizain
12 Posts
1427
0
Posted December 13th, 2013 10:00
Please help me

ejn63
11 Legend
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87469 Posts
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Posted November 30th, 2013 07:00
We need to know which system (L501x, L502x) and which port - it will either require a circuit board change or a complete new mainboard.