UNSOLVED
2407WFP A04 Problems
I have 2 sources connected to 2407 WFP:
1. DVI - to my PC
2. Component - to Cable Set Top Box.
And some times i have problems with colors after changing input source... some colors have absolutly wrong colors. If i will power off monitor and turn on again then problem is resolving. But how i can resolve this problem in generally?
And second question. Where i can find Service Tag for it? I have 3YR Limited Warranty Monitor, Advanced Exchange but can't find Service Tag on it.
Dmitry
Message Edited by ddv2005 on 05-28-2007 06:51 PM
490
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Posted May 29th, 2007 00:00
ddv2005,
When switching and getting wrong colors, is this occuring switching to DVI or component?
The 2407WFP does not have a service tag number. It is identified using the order number.
DELL-Chris M (old account)
#IWork4Dell
490
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Posted May 29th, 2007 00:00
ddv2005,
Odd issue.
* Run this application to restore the monitor to the Factory Defaults
Click Here
* On the left by the disk icon, click sofMCCS
* Click Run
* If asked, click Run again
* Click OK
* Check I agree...
* Click Next
* Click Start
* Click OK
* From your desktop, double-click the softMCCS icon
* Scroll down to Preset operations
* By Restore factory defaults, click the green Restore arrow
* The display will black out and then return
* By Restore factory lumunace/contrast defaults, click the green Restore arrow
* By Restore factory color defaults, click the green Restore arrow
* Close the softMCCS box
* Click No to KEEP the changes if asked
Now, check it.
DELL-Chris M (old account)
#IWork4Dell 490
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Posted May 29th, 2007 01:00
???? Do you read my FIRST message? It occur SOME TIMES. And doing power off->on resolve problem. But i want to known WHY IT OCCUR. And how i can resolve this problem FOREVER. I don't want to do power off->on or reset to defaults each time or some time when i switch inputs.490
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Posted May 29th, 2007 01:00
That's just a generic message when there's no particular solution. I have this problem too (A03) but it rarely occurs. Switching the input back again fixes it for me. Seems like a faulty/buggy component somewhere.
Message Edited by bubbaganoush on 05-28-2007 10:49 PM490
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Posted May 29th, 2007 17:00
ddv2005,
Yes, I did read it. That does not change what troubleshooting I want you to do, IF you want my help. I still want the monitor reset to the Factory Defaults.
DELL-Chris M (old account)
#IWork4Dell 490
0
Posted May 30th, 2007 22:00
>Yes, I did read it. That does not change what troubleshooting I want you to do, IF you want my >help. I still want the monitor reset to the Factory Defaults.ok. i do it yesterday but today i have this problem again on DVI input. What is next?See the problem images:And now normal image after power off->on
Message Edited by ddv2005 on 05-30-2007 06:18 PM
Message Edited by ddv2005 on 05-30-2007 06:21 PM79
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Posted May 31st, 2007 13:00
ddv2005,
Do you have another device like a DVD player to plug into the 2407 components? If you did, you could plug it in and see if the same issue occurs when switching.
DELL-Chris M (old account)
#IWork4Dell 490
0
Posted May 31st, 2007 13:00
ddv2005,
So are you saying that -
* this always occurs when switching from the settop box back to the PC (Yes/No)
* this always occurs when switching from the PC to the settop box (Yes/No)
* this sometimes occurs when switching from the settop box back to the PC (Yes/No)
* this sometimes occurs when switching from the PC to the settop box (Yes/No)
* it NEVER occurs in safemode?
* it NEVER occurs during the Self Test?
Self-Test Feature Check (STFC)
* Turn off the monitor
* Unplug the monitor video cable (either the VGA or DVI) from the back of the computer. They should never be connected at the same time to the same video card
* Turn on the monitor
* The floating dialog box should appear on screen (against a black background)
* Does the dialog box float around the screen without any visual problems? If yes, the monitor is working. Look to the video card driver or the video card itself as the culprit. If the monitor fails the Self-Test Feature Check (STFC), get it replaced (if still under warranty)
DELL-Chris M (old account)
#IWork4Dell 490
0
Posted May 31st, 2007 13:00
* this always occurs when switching from the settop box back to the PC (Yes/No)NO
* this always occurs when switching from the PC to the settop box (Yes/No)NO
* this sometimes occurs when switching from the settop box back to the PC (Yes/No)YES
* this sometimes occurs when switching from the PC to the settop box (Yes/No)YES
It occurs on SWITCHING INPUT ONLY! It can't occurs on safemode and Selft test because this test don't switch inputs.>Does the dialog box float around the screen without any visual problems?>If yes, the monitor is working.NO...monitor have problems on switching inputs. May be it is firmware problem but IT IS PROBLEMS and your selft test CAN'T TEST FOR PROGRAMMER MISTAKES IN FIRMWARE.Your self test CAN'T test or available functions and modes of monitor and if self test pass then IT IS NOT guarantee that monitor is work.
ddv2005
6 Posts
490
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Posted May 29th, 2007 00:00
Does not matter. It can occur in any case. And after it has occured switching an input does not matter any more and this effect is exist on any input.