UNSOLVED

Antonarap

updated

8 years ago

A

Antonarap

13 Posts

0

2022

September 11th, 2018 09:00

UP2516D, Windows 10, not recognized by DUCCS [SOLVED]

Hi,

DUCCS does not identify my UP2516D correctly, displaying DEL 40E0 instead. As a result I cannot use the dual LUT storage function (CAL 1 - 2) of the UP2516D (and I believe that the Windows Color Management works incorrectly as a result too).

It was not always like that, DUCCS used to identify the UP2516D correctly.
 
The drivers installed are the ones downloaded from the product support page. The firmware is updated to the latest version using the firmware update application.  
 
Updated Dell Display Manager is installed. The wrong model identification persists with Dell Display Manager both running and turned off (using the "exit" option).
 
PC is running Win 10 Pro (updated), Intel 17 6800K, Nvidia Quadro M4000, 32GB RAM. UP2516D is connected to PC via USB3, using one of the two USB type B upstream ports found under the UP2516D. Tried reinstalling UP2516D drivers, reinstalling UP2516D firmware, reinstalling DUCCS and older versions of DUCCS including 1.5.3, resetting UP2516D to factory preset.
 
UPDATE: I SOLVED THIS BY CLEAN REINSTALLING MY VIDEO CARD DRIVERS