This is now the 2nd time I have tried this patch (to fix the truncated
savegrp reporting). Both times, my NetWorker server has crashed in the
night, with messages that it could not connect to the RPC server. It seems
that the management console can't find the NetWorker server. And neither
can any clients - I got no backup at all last night.

I verified that I followed the instructions - I stopped all services; I
installed the 4 new files; I then even rebooted the NetWorker server
(rather than just restarting services). Our backup cycle starts at 6PM.
This morning I found the message about not being able to connect to the
RPC server. I rebooted the NetWorker server. Upon reboot, I attempted to
go into the Management Console. Windows told me that a serious error had
occurred in the NetWorker program at 6:44PM (so soon after the backups
started).

Windows Event Log entry:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 10/15/2007
Time: 6:45:04 PM
User: N/A
Computer: ADMNBCK001
Description:
Faulting application nsrd.exe, version 7.4.2.0, faulting module
liblocal.dll, version 7.4.2.0, fault address 0x00024c90.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6e 73 72 ure nsr
0018: 64 2e 65 78 65 20 37 2e d.exe 7.
0020: 34 2e 30 2e 30 20 69 6e 4.0.0 in
0028: 20 6c 69 62 6c 6f 63 61 libloca
0030: 6c 2e 64 6c 6c 20 37 2e l.dll 7.
0038: 34 2e 30 2e 30 20 61 74 4.0.0 at
0040: 20 6f 66 66 73 65 74 20 offset
0048: 30 30 30 32 34 63 39 30 00024c90

Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Date: 10/15/2007
Time: 6:45:18 PM
User: N/A
Computer: ADMNBCK001
Description:
The application, D:\Program Files\Legato\nsr\bin\nsrd.exe, generated an
application error The error occurred on 09/15/2008 < at > 18:45:05.736 The
exception generated was c0000005 at address 00504C90
(liblocal!lg_mbswidth)

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0d 00 0a 00 0d 00 0a 00 ........
0008: 41 00 70 00 70 00 6c 00 A.p.p.l.
0010: 69 00 63 00 61 00 74 00 i.c.a.t.
0018: 69 00 6f 00 6e 00 20 00 i.o.n. .
0020: 65 00 78 00 63 00 65 00 e.x.c.e.
0028: 70 00 74 00 69 00 6f 00 p.t.i.o.
0030: 6e 00 20 00 6f 00 63 00 n. .o.c.
0038: 63 00 75 00 72 00 72 00 c.u.r.r.
0040: 65 00 64 00 3a 00 0d 00 e.d.:...
0048: 0a 00 20 00 20 00 20 00 .. . . .
0050: 20 00 20 00 20 00 20 00 . . . .
0058: 20 00 41 00 70 00 70 00 .A.p.p.
0060: 3a 00 20 00 44 00 3a 00 :. .D.:.
0068: 5c 00 50 00 72 00 6f 00 \.P.r.o.
0070: 67 00 72 00 61 00 6d 00 g.r.a.m.
0078: 20 00 46 00 69 00 6c 00 .F.i.l.
0080: 65 00 73 00 5c 00 4c 00 e.s.\.L.
0088: 65 00 67 00 61 00 74 00 e.g.a.t.
0090: 6f 00 5c 00 6e 00 73 00 o.\.n.s.
0098: 72 00 5c 00 62 00 69 00 r.\.b.i.
00a0: 6e 00 5c 00 6e 00 73 00 n.\.n.s.
00a8: 72 00 64 00 2e 00 65 00 r.d...e.
00b0: 78 00 65 00 20 00 28 00 x.e. .(.
00b8: 70 00 69 00 64 00 3d 00 p.i.d.=.
00c0: 32 00 38 00 39 00 32 00 2.8.9.2.
00c8: 29 00 0d 00 0a 00 20 00 )..... .
00d0: 20 00 20 00 20 00 20 00 . . . .
00d8: 20 00 20 00 20 00 57 00 . . .W.
00e0: 68 00 65 00 6e 00 3a 00 h.e.n.:.
00e8: 20 00 31 00 30 00 2f 00 .1.0./.
00f0: 31 00 35 00 2f 00 32 00 1.5./.2.
00f8: 30 00 30 00 37 00 20 00 0.0.7. .
0100: 40 00 20 00 31 00 38 00 < at > . .1.8.
0108: 3a 00 34 00 35 00 3a 00 :.4.5.:.
0110: 30 00 35 00 2e 00 37 00 0.5...7.
0118: 33 00 36 00 0d 00 0a 00 3.6.....
0120: 20 00 20 00 20 00 20 00 . . . .
0128: 20 00 20 00 20 00 20 00 . . . .
0130: 45 00 78 00 63 00 65 00 E.x.c.e.
0138: 70 00 74 00 69 00 6f 00 p.t.i.o.
0140: 6e 00 20 00 6e 00 75 00 n. .n.u.
0148: 6d 00 62 00 65 00 72 00 m.b.e.r.
0150: 3a 00 20 00 63 00 30 00 :. .c.0.
0158: 30 00 30 00 30 00 30 00 0.0.0.0.
0160: 30 00 35 00 20 00 28 00 0.5. .(.
0168: 61 00 63 00 63 00 65 00 a.c.c.e.
0170: 73 00 73 00 20 00 76 00 s.s. .v.
0178: 69 00 6f 00 6c 00 61 00 i.o.l.a.
0180: 74 00 69 00 6f 00 6e 00 t.i.o.n.
0188: 29 00 0d 00 0a 00 0d 00 ).......
0190: 0a 00 2a 00 2d 00 2d 00 ..*.-.-.
0198: 2d 00 2d 00 3e 00 20 00 -.-.>. .
01a0: 53 00 79 00 73 00 74 00 S.y.s.t.
01a8: 65 00 6d 00 20 00 49 00 e.m. .I.
01b0: 6e 00 66 00 6f 00 72 00 n.f.o.r.
01b8: 6d 00 61 00 74 00 69 00 m.a.t.i.
01c0: 6f 00 6e 00 20 00 3c 00 o.n. .<.
01c8: 2d 00 2d 00 2d 00 2d 00 -.-.-.-.
01d0: 2a 00 0d 00 0a 00 20 00 *..... .
01d8: 20 00 20 00 20 00 20 00 . . . .
01e0: 20 00 20 00 20 00 43 00 . . .C.
01e8: 6f 00 6d 00 70 00 75 00 o.m.p.u.
01f0: 74 00 65 00 72 00 20 00 t.e.r. .
01f8: 4e 00 61 00 6d 00 65 00 N.a.m.e.
0200: 3a 00 20 00 41 00 44 00 :. .A.D.
0208: 4d 00 4e 00 42 00 43 00 M.N.B.C.
0210: 4b 00 30 00 30 00 31 00 K.0.0.1.




I've backed out the hotfix, and restarted the server. I may contact EMC
about it, but this is now the 2nd time this has failed. (that's why it
took me so long to apply the patch, Stan - the first time it failed, I
just figured I missed a step in applying it).

I've gone over the instructions, and they're clear enough - stop services;
replace files; restart services (or in my case, reboot). The patch speaks
only of the NetWorker server - it says nothing about any changes on any
clients or storage nodes, so what I did should have worked.