I remember Dell Technical Support by email being very helpful and useful - one reason why my 6 pcs are Dell. Not had to support recently but tried to contact them by email regarding by power save crash problem [another thread] and one it took ages to locate the point of contact through the wrath of web site and then two it keeps wanting you to download their version of direct x. You can't find this download on the Dell website! I download from MS. Go through the whole proceedure again - add name, address, etc, etc and still it does not let you get pass contact details. You lose everything and have to start again. I have an account with Dell so why do I have to add all this information again? Why do you lose it all when you can not get past a certain stage? Why do you have to download direct x? Why does Dell not provide an easy link to download? Why does Dell make it so hard to get email support?

Perhaps its time to switch from Dell.