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Trouble accessing one website
Hello,
I am a rookie. I can access any website using windows explorer 7 EXCEPT the Air Canada website..
I try and get there but my computer sits trying to connect but eventually I get the website cannot be displayed message.
No problems with any other website (so far)
Can anyone give me a reason and or solution
Thanks
- In IE: Tools, Internet Options, Security, Trusted Zones, Sites and then uncheck the box where it says:Require Server Verification... then type in*.aircanada.comin the top box and press Add. OK. Then click on Restricted Zones, Sites and make sure aircanada.com is not in that list. If it is, highlight it and Remove. OKNow go to the General tab and Delete Cookies.Close IE and reopen and try it again.If that doesn't work then Start, Run, cmd, OK to bring up the black cmd screen. Type (with an Enter after each line)tracert -d www.aircanada.comIt should start off like this:
>tracert -d www.aircanada.comTracing route to www.aircanada.com [82.150.226.198]
over a maximum of 30 hops:On mine it takes 23 hops to get there and the next to last hop times out but the last one does reply:20 142 ms 139 ms 141 ms 62.208.245.1
21 141 ms 142 ms 141 ms 62.208.255.142
22 * * * Request timed out.23 139 ms 146 ms 143 ms 82.150.226.198Trace complete.
Does the trace complete? If not does it startoff finding the IP address like mine does?How many hops do you see before all you see is timeouts?Ron - That tells us it's probably a problem with IE. Have you tried it with FireFox?Ron
- Hard to say. IE7 is new and we don't yet know all of its tricks and quirks. You might try turning off the phishing filter and see if that helps:Tools, Phishing Filter, Turn Off..There is also a reset under Tools, Internet options, Advanced, then hit the Reset button at the bottom of the page.I do have IE7 on my home computer and it has no trouble getting to AirCanada.Ron
- Now that you have Firefox working you should be able to uninstall IE 7.0. Go to Start, (Settings,) Control Panel, Add/Remove Programs and look for Windows Internet Explorer 7 and click on it and then Remove.Once it's gone reinstall it by downloading it fromAfter installing it, use IE to go to windowsupdate.microsoft.com and check for updates.Perhaps that will cure it.Ron
Message Edited by RKinner on 02-25-2007 06:47 AM
RKinner
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Posted February 21st, 2007 17:00