appho

updated

6 years ago

A

appho

10 Posts

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3939

September 22nd, 2020 15:00

Optiplex 755 - No errors or diagnostics lights but won't boot

Hello,

Previously, there was a low battery voltage error, and I replaced it. The error is gone now but it won't boot to my Windows Vista. Please help.

 

Best regards.

  • speedstep

    11 Legend

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    Posted September 23rd, 2020 18:00

    ST380815AS  is a VERY VERY OLD Drive.

    These units can be upgraded to 10 HOWEVER you can get a much better much faster unit like a 9020 Tower for almost the same price as the cost of the windows licence.

    There is a reason why drives have a 5 year max warranty.

    Updating to the latest bios will allow drives up to and including 2TB.

    https://www.amazon.com/Seagate-BarraCuda-Internal-Drive-3-5-Inch/dp/B07H2RR55Q

    This is not a hugely expensive drive.

    Windows 10 is not supported but will run fine on a 755.

    An OEM 10 DVD is the recommended install media.

    https://www.newegg.com/microsoft-windows-10-pro-64-bit-reinstall-recovery-disc-only-no-license-key-included/p/N82E16832350238

    Once installed with the I dont have a key option for Home

    $109 or Pro $199 you can purchase a key from microsoft.

    The individual drivers are here

    https://www.dell.com/support/home/en-us/product-support/product/optiplex-755/drivers

    The AMT HECI SOL drivers and Audio Drivers etc are VISTA 32 or 64 and will work with 10.

    There are no issues clean installing windows 10 on the 755.  There are specific Legacy Driver requirements.  Windows 10 works with Optiplex GX620, 745, 755, 760, 780, 960, 980, 990 etc.

    http://downloads.dell.com/published/pages/optiplex-755.html

     

    I also have no issues with upgrade install from previous versions 1511 or 1607.   Clean install from Known good media is more stable however.   Bios should be updated to latest for best results.  That may require reinstall of XP temporarily to get up to A22.  You must update in stages you cant jump from A00 to A22 in 1 step.

    https://downloads.dell.com/FOLDER01133147M/1/O755-A22.exe

     

    9/7/2007  9:11 AM      2074224 o755-a01.exe
    10/9/2007 1:20 PM 2075454 o755-a03.exe
    11/6/2007 3:14 PM 2120223 o755-a04.exe
    2/21/2008 10:31 PM 2129305 o755-a08.exe
    3/27/2008 1:02 AM 2128247 o755-a09.exe
    6/20/2008 10:57 AM 2230747 o755-a10.exe
    9/25/2008 9:30 PM 2245562 o755-a11.exe
    1/19/2009 3:50 AM 2218273 o755-a12.exe
    3/6/2009 5:01 AM 2220018 o755-a13.exe
    6/24/2009 4:59 AM 2220070 o755-a14.exe
    9/17/2009 10:58 PM 2223999 o755-a15.exe
    1/20/2010 4:49 PM 2226516 o755-a16.exe
    4/8/2010 3:09 AM 2229703 o755-a17.exe
    6/30/2011 3:50 AM 2227846 o755-a19.exe
    10/26/2011 3:11 AM 2239507 o755-a20.exe

     

    https://support.microsoft.com/en-us/help/4027322

     

    If you have windows 10 download and create a Windows 10 1703 DVD and burn at 1X or 2X or 4X max speed and clean install.   Most of the hardware works out of the box but the chipset and intel RST and video cards like the Radeon 2400, 2600, 3400, 4600, etc are also legacy.   The AMD auto detect utility does not work with these legacy cards and the Audio Codec is not installed automatically.

    Directx June 2010 is a must.

    https://www.microsoft.com/en-us/download/details.aspx?id=8109

    You download the file, extract into a folder, and run DXsetup.exe as administrator.

    This is why you can now buy these models with Windows 10 Preinstalled.  OEM System Builder DVD versions of the software in 32 and 64 bit ARE available.  You need at least Pentium D 900 series like the 915 or better in order to install 64 bit windows 8.1 or 10.

    Pentium D 800 series works fine with 32 bit version of windows 10.

    https://www.amazon.com/Microsoft-Windows-Pro-Flash-Drive/dp/B01019TDJ8

    I tell my clients these are Free computers because the retail cost of windows home is $119 and PRO is FQC-08788 $199.  I only recommend the TOWER version because they do not have proprietary power supplies and they are the most upgrade-able.

    https://www.cdw.com/shop/products/Microsoft-Windows-10-Pro-Box-Pack-1-User/3797267.aspx

     

     

     

     

     

     

     

     

     

     

  • speedstep

    11 Legend

    46969 Posts

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    Posted September 23rd, 2020 18:00

    You could use a Dock to try and recover the files but at this point its not likely you will get much.  Not impossible but not inexpensive to recover the files.

    https://www.amazon.com/WEme-Dual-Bay-External-Duplicator-Tool-Free/dp/B00PTUQE4M/

    Ontrack Data Recovery could do it.  They recovered data from a hard drive that fell from the sky on the space shuttle colombia disaster.

    https://www.ontrack.com/en-us/blog/kroll-ontrack-space-shuttle-columbia

    $450 for diag and $4500 to recover files.  I have used them and they do a good job. They are not cheap however.

    https://www.ontrack.com/en-us/data-recovery/mclean

     

  • bradthetechnut

    9 Technologist

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    Posted September 22nd, 2020 17:00

    At lease for now, keep your BIOS on RAID Autodetect / ACHI.

    Check Boot Sequence in BIOS.  Make sure your boot drive is checked.  And/or make sure it shows up in Drives.

    As for SATA Operation, do you remember what mode it was in when when you accessed it?

    Also, try giving it more than 30 sec. to boot   I have a 790 DT for backup that takes about 40 sec. to boot.  (Since it's a backup, I haven't modified it any.)

  • bradthetechnut

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    Posted September 22nd, 2020 17:00

    Bear with me a little, it's been a while since I've dealt with dark blue BIOS.

    Below is a screengrab..  It should likely be the one that matches your BIOS.  BIOS sometimes reverts to another boot mode when the battery is changed.  I'm hoping you're still able to access F2 BIOS upon startup.

    Capture+_2020-09-22-19-23-25.png

    Drives > SATA Operation.  Then on the screen to the right, select RAID Autodetect / ACHI.  If it's already in that mode, try another.  Your PC won't break if the wrong selection is made, it simply won't boot.

    If an HDD was loaded in with BIOS in ACHI mode, it won't boot in Legacy mode, and vice-versa.  In the screengrab, "Legacy".didn't quite fit on the right side of screen.

  • appho

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    Posted September 22nd, 2020 17:00

    Hello,

    thank you for helping, I have tried all of the 4 options and counted for 30 seconds for each, but my windows will still not boot up.

     

    best regards

  • appho

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    Posted September 22nd, 2020 18:00

    Hello,

     

    For the boot sequence, there are 2 not present devices and I believe the one I am using (SATA0-...) is the 3rd on the list. So, there are

    1. ... (not present)

    2. ... (not present)

    3. SATA0

    4. Onboard/USB CD-ROM Drive

     

    For the SATA Operation, I started at RAID Autodetect/ACHI.

     

    I have tried each SATA operation for 1 minute just to be sure and still no windows boot up.

     

    thank you and best regards

  • bradthetechnut

    9 Technologist

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    Posted September 22nd, 2020 18:00

    So in Drives, did SATA-0 indicate anything on the right side of the screen?  Also, make sure any of your drives that show are "On."  "On" & "Off" at the top of the screen.

    SATA On or Off Options  1-26-19.jpg

    If read your reply right, I take SATA-1 & 2 don't have anything hooked up.

  • appho

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    Posted September 22nd, 2020 18:00

    Hello,

    SATA-0 and SATA-1 were On. I had to switch SATA-2 to On. 

     

    Edit: there was a SATA-2 error after the loading screen for dell, "Drive 2 not found..." I will disable the SATA-2 from Drives to off.

     

    Best regards.

  • speedstep

    11 Legend

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    Posted September 22nd, 2020 20:00

    These models will not boot with bad cmos.

    Its gone from low to dead.

    Replacing cmos WILL NOT FIX a physically bad hard drive.

    DL2032 batteries are easily found because blood sugar machines use them.

    They may say medical device battery but they work fine in your computer.

    Most grocery stores carry them.

    Sata operation may need to be set to ATA or AHCI instead of RAID there are 3 settings raid ata raid ahci raid INTEL RST aka IRRT.

     

     

     

     

  • bradthetechnut

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    Posted September 22nd, 2020 21:00

    Appho indicated replacing CMOS battery in 1st post and "low system voltage" error went away.

    A 755 will boot with no battery and indicate low system voltage.  I did it with my previous 755.

    I started suspecting a bad HDD also, but then it just so happen to go bad when CMOS battery was replaced?

    @appho, in BIOS > Drives, does SATA-0 show your HDD on the right side of your screen?

    If not, could you post photos of 5 screens? - SATA-0, SATA-1, SATA-2, & SATA-3 and Boot Sequence.