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gent

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6 years ago

G

gent

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February 4th, 2021 09:00

PowerEdge R710 Boot Loop

Powering on PowerEdge R710 server seems to be in boot loop.  Have tried Safe Mode, etc. does not resolve.  Help.

  • gent

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    Posted February 4th, 2021 13:00

    Also, there were no configuration changes.

  • Dell-DylanJ

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    Posted February 4th, 2021 13:00

    Hello,

     

    What operating system do you have installed on your server? I'm assuming this is a Windows version. What troubleshooting steps have been taken up to this point? Were there any configuration changes or power events immediately prior to this behavior?

  • gent

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    Posted February 4th, 2021 13:00

    So it is running MS Server 2008.  Steps taken turned off and back on, Boot Loop began.

    • Attempted typial start-up several times.  Gets to the MS Start ribbon for a about 1-2mins screen goes Black and restarts the initial server start up - Dell splash, Bios ck, HD ck and then to the Windows ribbon.
    • Tried Safe Mode
    • Tried Safe Mode with Networking
    • Tried Last Known working configuration
    • Starting Windows Normal 
  • Dell-DylanJ

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    Posted February 4th, 2021 14:00

    https://dell.to/3aFVYHE

     

    That looks to be what you'd need.

  • Dell-DylanJ

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    Posted February 4th, 2021 14:00

    Unfortunately, I don't believe so. It's been a while since I've worked with Server 2008, but I don't recall if it had it's own startup repair feature. You might see if it does, but other than that I think you may have exhausted the software troubleshooting tools. For sak of thoroughness, I would go ahead and shut the server off, disconnect it from power, and hold the power button down for ~10 seconds. You can then reconnect it to power and bring it online as normal. I've seen this sort of cold start help in the past, but based on the info you provided before, it may be a bit more of a long shot.

  • Dell-DylanJ

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    Posted February 4th, 2021 14:00

    If you have your install media, I would give this article a try. I've had success fixing some boot issues following this procedure.

     

    https://dell.to/36LlZDY

  • gent

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    Posted February 4th, 2021 14:00

    Awesome.  Anyway from our service tag to see which one we should try?

  • gent

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    Posted February 4th, 2021 14:00

    ST: {Tag removed by moderator}

  • Dell-DylanJ

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    Posted February 4th, 2021 14:00

    You'd want to get whatever matches your processor, but I believe it should be the 64-bit version.  You should be able to confirm it by checking the processor. If you want to share the model, I can check.

  • gent

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    Posted February 4th, 2021 14:00

    Unfortunately, I do not have a disc to try.  Is there another option?