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jturnergstop
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July 16th, 2021 08:00
T30 - BIOS
Hello,
So we have had an issue with our T30's since BIOS version 1.5.0 and today 1.6.0 was released and we still see the issue.
It will contact wsus but it will not report updates.WSUS requires the chassis family name to be able to report its updates. On both versions it is just missing after installation. It was fine prior to this.
We have tried to reach out to support and get no where with them.
Does anyone have any suggestions of how we could reach to Dell to get them to include the Chassis Family?
System Information
Manufacturer: Dell Inc.
Product Name: PowerEdge T30
Version: Not Specified
Serial Number: XXXXXX
UUID: 4C4C4544-0059-5710-8058-C8C04F313732
Wake-up Type: Power Switch
SKU Number: 07C5
Family: ..
Thank you
jturnergstop
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Posted July 19th, 2021 10:00
Anyone have idea on this?
DELL-Joey C
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Posted July 21st, 2021 20:00
Hi,
Apologies for missing out your post. I'll probably work with you here, so we can have the public chip in with their experience if they have the same issue as you do. I'll try my best to help out.
Mentioning about the previous BIOS version that worked out for you, could you recall which version was it? I'm not good in WSUS, but could you let me know if there is any error messages that pops out in the logs? What OS are you running on the T30?
The output of System Information below your post, where did you obtain that?
DELL-Joey C
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
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I have the same issue, Dell support has not been helpful. The output I use is from dmidecode for Windows, also in the OS registry the family is blank. I am running Windows Server 2019. On other model servers, not T30's, the family name is set to PowerEdge. I have tried to update it in the registry and it doesn't work and is cleared on each reboot. From my research it has to be fixed in the bios file. Some google research points to the dmi info needing to be complete and readable by the OS.
Handle 0x0001, DMI type 1, 27 bytes
System Information
Manufacturer: Dell Inc.
Product Name: PowerEdge T30
Version: Not Specified
Serial Number: xxxxx
UUID: xxxxxx
Wake-up Type: Power Switch
SKU Number: 07C5
Family: ..jturnergstop
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Posted July 29th, 2021 10:00
I think the last good working was 1.3. I got it the same As the other poster on the thread
jturnergstop
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Posted July 29th, 2021 10:00
There are no errors it just never sends the info over to wsus because Microsoft requires the family field to have info in it. The devs that wrote the bios at Dell have left the field blank I assume
DELL-Charles R
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Posted November 19th, 2021 10:00
Hello msutton51,
I have put in a request to my systems management engineer to propagate up to development team.
DELL-Charles R
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
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msutton51
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Posted May 27th, 2022 21:00
The latest 1.9.0 Bios still has the issue. I started to investigate how to edit the DMI/SMBIOS table. I found a tool from American Megatrends (Bios on T30 is American Megatrends, or AMI for short), it is called DMIEDIT. When I open DMIEdit I can see the family name is set to HEX 90 1C. Assuming these are hex for ascii characters, this means 90 does not exist and 1C is for a file separator, probably the reason for the issue. Running DMIEDIT in the GUI you can edit the field, deleting the 2 characters and replacing it with a space (HEX 20) and pressing "update all" fixes the issue. This only works until you reboot. I created a startup task in windows to run the command line version on DMIEDIT to edit the field on every boot. Something like DMIEDIT.exe /SF " " works.
Kind of a hack but Dell has not fixed the issue in some time, not sure they ever will.