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RumSpringaHQ

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RumSpringaHQ

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May 7th, 2021 11:00

r720 with integrated S110 Integrated Controller

I inherited a used r720 server that I thought I was going to fix with a Perc H710(MCR5X) but I guess the one I have isn't usable? Gives me system halt for pci training error. Googled and it said something about not verified or something.

 

Anyway, I apparently have the integrated S110 controller that I can actually load into when in RAID mode but it shows no hard drives. I'm thinking I may have the wrong sas back pane cables maybe? Currently it's plugged into a somewhat wide plug behind where the H710 is usually mounted. Is this the incorrect cable for using the integrated S110?

 

Also if I buy the H710P and plug it into the PCI slot would I be able to bypass the integrated and not have the PCI training error and be able to use that for a controller instead of tracking down the correct cable to use with the integrated S110?

  • DELL-Shine K

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    Posted May 8th, 2021 00:00

    You can refer "Figure 3. Cabling Diagram—3.5 Inch (x4) SAS/SATA Backplane—PowerEdge R720" in below link for connecting back plane to software RAID. It is only supported on 3.5 X 4 backplane. For this to work you need to have cable wit part# MPXC8

    https://www.dell.com/support/manuals/en-us/poweredge-r720/720720xdom/removing-the-hard-drive-backplane?guid=guid-460ea053-a7d7-4d92-aed5-faed86f44d0e&lang=en-us 

     

    If you like to replace the controller I would recommend to replace with Mini Card only instead of PCIe adapter card. Below are part# on H710P mini card

    TY8F9 - ASSY,CRD,CTL,H710P,1GB,NV,MCRD
    TTVVV - ASSY,CRD,CTL,H710P,1GB,NV,MCRD

  • RumSpringaHQ

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    Posted May 11th, 2021 13:00

    Hmm  okay so I have the 3.5x8 SAS backpane and it appears I currently have a 0MX3P7 going into the wider plug on the system board just like shown in Figure 2 of the link you sent.

    I actually bought the TY8F9 and installed it but that's when I get the "PCI learning error". Does this mean I can only use the TTVVV model?

     

    I'm trying to use all 8 drives instead of 4 if possible. Obviously if not possible then it is what it is I'll just use 4.

  • DELL-Shine K

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    Posted May 11th, 2021 18:00

    S110 on R720 is only supported on 3.5 X4 backplane.

    Both TY8F9 and TTVVV are supported controller for R720. As you are getting PCIe error for both MCR5X and TY8F9, I would suspect some thing wrong on the board. Did you have latest firmware's and BIOS installed on the server?
  • RumSpringaHQ

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    Posted May 12th, 2021 15:00

    lol well that's kind of another issue I'm trying to fix by installing windows on the server to run the driver and BIOS updates since the LifeCycle controller errors out when downloading the updates from dell's FTP.

     

    I'll have to buy the 3.5x4 mini sas cable to install an OS on the device to update the system I guess. Unless you know of a workaround for this RAID issue? (no drives populate when in AHCI or ATA mode)

  • DELL-Young E

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    Posted May 12th, 2021 19:00

    Hello, thanks for choosing Dell. If I may, first it could be a hardware issue. As you can see from the image attached H720 isn't supported and part TY8F9 is H710, not H720. But another opinion is, if you see a PCI error, it also can be something else (riser, etc...) Please let us know if you have any further questions and have a good one.

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  • DELL-Young E

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    Posted May 13th, 2021 17:00

    Hi, if the disks are not detected with the S110 now, it is possible that H710 RAID won't make any difference, I'm afraid.  It also means the issue here isn't the controller, it could possibly be something else.

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  • RumSpringaHQ

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    Posted May 13th, 2021 17:00

    're not talking about the H720 whatsoever. Only H710 models. So I actually got a good deal on a PCI H710P with 2 mini sas plugs on it that I'm thinking of trying to run the 3.5x4 cables to the card.

    The only issue I see here is the fact I have an integrated S110 RAID controller, is that going to completely take over for RAID or if I try and use this H710 PCI card will it take over in the BIOS?

     

     

    Really at this point I'm just trying to make these drives usable with RAID however I can. I'm donating this server to a friend and he's going to need the local drive space.

  • RumSpringaHQ

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    Posted May 14th, 2021 09:00

    Um okay I'm guessing you didn't read the replies from Shine K. The onboard RAID uses the 3.5x4 cables which I do not have, I have the 3.5x8 cables which are used with the H710 controller. The server did not have one when I obtained it so I bought one, it is authentic and used but it is the correct part. It throws a PCI Learning error.

     

    So again I'll ask, can I used the PCI card H710P in RAID mode with this integrated controller and not have issues with the S110 taking priority over the H710P card. I can buy 2 3.5x4 SAS cables and run them directly into the H710P card, but I have no clue if I ca do that with an integrated controller on the motherboard and force it to use the add on card instead.

     

    Also I know this is not a recommended way from Dell or what not but this is an out of warranty old used server so at this point it just needs to be usable in whatever way possible.

  • Dell-DylanJ

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    Posted May 14th, 2021 10:00

    In regard to your firmware, if you have iDRAC access, you can upload the .exe update files there and not need to worry about connecting to the FTP server. If you don't have iDRAC access, there is also a bootable firmware image located on the support site that you could use. That image is essentially a bootable Linux image with the update repository for a specific model and an execution script. If you're interested, I can help you find the file.

     

    From the way I'm reading your post, and forgive me if I've misunderstood, but it seems to me that you're looking to keep the current hardware and cabling configuration as-is, then activate the S PERC to control storage, since the H710P is having problems. If that's the case, then no, that won't work. The S110 is an embedded controller, so if storage routes through the H710P, it may as well not exist to the S110. If you have a controller with no storage running to it, you may as well remove it/deactivate it, depending on how you decide to proceed. The S110 can't act with the H710P as a middleman, so you may as well remove it. 

     

    With the H710P throwing that error, it's going to do you no good in the server at all. It needs to either be replaced, or you'd need to downgrade to the S PERC and use the other cabling. If the goal was to make the server usable with it's current hardware set, there's nothing I could recommend. I'd happily share an anecdote from a time from a phone or forum support case,  but there's nothing I could provide at that level either. The only way I see to making the system usable will be to replace the controller, or to replace the cabling and use the S110. I'd certainly recommend the H710P far and away above the S110, but that's a different discussion. For a system that you know will work reliably, you'd really need to cable to the H710P and use that, or cable to the embedded controller and use it (and also set embedded SATA to AHCI to turn the S110 off).

     

    If any of this is unclear, please feel welcome to follow up with me.

  • RumSpringaHQ

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    Posted May 14th, 2021 12:00

    Okay awesome yes you kind of know what I'm trying to say/do. So I would MUCH rather keep this H710P and use it but are you saying the PCI learning error is indicating a hardware fault on the H710P itself or potentially a BIOS/driver issue?

    I do have iDrac7 thankfully, but the exe just gets uploaded via the Update menu? I've never known I could do this with executables which is actually awesome if it works.

    To my knowledge I cannot remove this integrated S110 correct? If I can I would absolutely LOVE to remove it and retest with this H710P (non PCI card model). I have the 3.5x8 cabling in this already so I'm hoping to stay with that and get the H710P issue fixed or yeah replaced if it is hardware failure but I'm not sure how to test that when I can't get into the BIOS.