ScaleIO: Can't log into Installation Manager from remote server web browser
Resolved: Installed JRE 1.8 (version 8). JRE 1.9 (version 9ea does not work).
Configuration
ScaleIO 2.0.0.2
Ubuntu 14.04 (4.4.0-53-generic)
FireFox 50.1.0
Oracle Java version 9-ea (amd64)
Completed only install of IM/Gateway to server. Attempting to "Log in to the IM server (https:// )" to finish the install to MDM/SDS/SDC nodes.
I enter IM server IP address in Chrome (Version 55.0.2883.87) on remote admin server but get "This site can't be reached. Refused to connect". The remote admin server can ping IM/Gateway server and has 1920x1080 resolution.
ssh to IM server:
$ sudo service scaleio-gateway status
[sudo] password for administrator:
scaleio-gateway start/running, process 11193
$ sudo cat /var/log/upstart/scaleio-gateway.log
.......................
scaleio-ams: The service has not been started after 10 seconds.
scaleio-ams: Launching su - root -c /opt/emc/scaleio/gateway/bin/startup.sh.
stdin: is not a tty
...................
Note: Above message repeated and added every 10 seconds.
I also tried logging into IM from FireFox on the IM server using the IP of the server (https://localhost/) but with the same result - Unable to connect.
Here's recorder Java and IM/Gateway Install.
Java install procedure:
$ sudo add-apt-repository -y ppa:webupd8team/java
$ sudo apt-get update
$ sudo apt-get install oracle-java9-installer
$ sudo apt-get install oracle-java9-set-default
$ sudo java -version
java version "9-ea"
Java(TM) SE Runtime Environment (build 9-ea+140)
Java HotSpot(TM) 64-Bit Server VM (build 9-ea+140, mixed mode)
You can install JRE 1.8 x64 and try to connect to IM/Gateway and if you still see the same issue, please provide the above logs again. Please also provide the gatewayUser.properties file from /opt/emc/scaleio/gateway/webapps/ROOT/WEB-INF/classes/
Since you are uninstalling 9-ea and installing 1.8, you may need to best reinstall IM/GW.
SanjeevMalhotra
138 Posts
2812
0
Posted January 12th, 2017 10:00
You can install JRE 1.8 x64 and try to connect to IM/Gateway and if you still see the same issue, please provide the above logs again. Please also provide the gatewayUser.properties file from /opt/emc/scaleio/gateway/webapps/ROOT/WEB-INF/classes/
Since you are uninstalling 9-ea and installing 1.8, you may need to best reinstall IM/GW.