Please assist with email alert setup. Receive the above error when testing email configuration in configuring alerts.

Trouble shooting completed so far:

Ensured admin server has access to exchange, resolves via IP as well as FQDN. Used FQDN and IP for Mail Server settings.

Since admin server is 2008 R2, I have ensured that telnet is installed and connects to the mail server through CMD.

Created an anonymous relay connector on mail server that responds to the DSM server IP. Do not believe this would have any impact...

Exchange server is Exchange 2010 and it is using default SMTP port of 25.

Confirmed that "Modular Disk Storage Manager Event Monitor" (SMmonitor) service is started.

Confirmed that Ethernet Management Port is configured correctly, is listed in DNS and is reachable via IP and FQDN.

Both admin server and exchange server are on the same logical network assigned to the same LAN.

 

OPERATING ENVIRONMENT DATA

Client system name: adminservername
Client OS: Windows Server 2008 R2

Application version: 10.80.G6.47
Storage array management version: 10.80.G6.47
Storage array name: Unavailable
Firmware version: Unavailable
Management class: Unavailable

**************************************************

ERROR DATA

Command sent to RAID controller module in slot: Unavailable
Host name: Unavailable
IP address: Unavailable

Return code: Validation unsuccessful.

Incorrect return code from SMTP command. Email delivery failed.
Operation when error occurred: Alert validation
Timestamp: Oct 17, 2012 12:31:54 PM

STACK DATA

Validation unsuccessful.

Incorrect return code from SMTP command. Email delivery failed.
 at devmgr.dmv.SMTPTestNotifyThread.performOp(SMTPTestNotifyThread.java:223)
 at devmgr.v1080api06.shared.BackgroundTask.run(BackgroundTask.java:78)

THREAD DATA

Thread[Reference Handler,10,system]
Thread[Finalizer,8,system]
Thread[Signal Dispatcher,9,system]
Thread[Attach Listener,5,system]
Thread[Java2D Disposer,10,system]
Thread[TimerQueue,5,system]
Thread[AWT-Shutdown,5,main]
Thread[AWT-Windows,6,main]
Thread[EventQueueMonitor-ComponentEvtDispatch,5,main]
Thread[Thread-3,5,main]
Thread[AWT-EventQueue-0,6,main]
Thread[DestroyJavaVM,5,main]
Thread[ChangeDetector,6,main]
Thread[LogMsgThread,6,main]
Thread[Np_Link_Monitor0,6,main]
Thread[DMVGarbageCollectorThread,6,main]
Thread[RecoveryProfile-16,6,main]
Thread[AEN-17,6,main]
Thread[Timer-0,6,main]
Thread[Timer-1,6,main]