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fatboy2002

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15 years ago

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18685

September 8th, 2011 09:00

TL4000 library error

runnning VM backups to disk

error is library error - invalid element address

have upgraded all FW & HW; SCSI settings are correct

using IBM drivers for medai changer & tape drives

realize this may be a BE error but was wondering if this forum had this error previously reported or if there was anyone with any knowledge if this pertains to the device itself. thanks in advance

  • DELL-Bob D

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    Posted September 8th, 2011 10:00

    In a library each "piece" (ie the picker, the drives and the slots) will have a unique element address. When a backup job begins cmd are sent to the library. First cmds will be move cmds to get the media from the slot to the drive, this cmd will have a source element (where the tape is) and a destination element (where you want it moved to). When you have an invalid element address that means one of the address's is invalid (easy enough). As part of keeping the software in check with the hardware there is a READ ELEMENT STATUS cmd that is performed, this command will "update" the software as to what elements are valid. Most often the error you are seeing is due to the fact that someone manually removed or moved media from the library or within the library and didn't sync the software up. Easiest way to fix this in BE is to initialize the library (right click on the device within BE and select initialize). If this does turn out to be your issue easiest way to prevent it is to let the software mange all media movement.

    Hope some of this helps

    Bob

  • 741

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    Posted September 12th, 2011 09:00

    didn't help but I'm gogin to install R3 soon, I'll see if this has any affect

    thx