Precision 5820

Came in this morning to find the people who updated with Dell Support assist locked on 0% BIOS. Only way I could get them going was to open them all up, unplug the batteries and plug them back in. Not sure what is going on but patch the patch?

The same for several Latitude 7300 and 7400 here. Very sad Dell still is not able to fix or react to this issue here!

Thank you @U2CAMEB4ME for your solutions. That will help.

But there's a "but" regarding Dell imho. If I should not use "Support Assist" or, in my case "Dell Command Update" why it is offered then? Was there zero progress in the last 20 years? Back then I had to flash Bios using a floppy disk! A USB Stick is pretty much the same. To be honest, I do want to use a one click tool to keep my system updated. Am I too convenient and / or expecting too much?

Welcome to the Dell Community @LissB  @Patrick N1  @ballistic2 @Sugarmoose @Anonymous 

Do not use Support Assist to install anew BIOS.

First method:

Create a new folder on your desktop named “BIOS Update”

Then download your BIOS update from your Driver Support page.

Copy the update to that folder you just created.

Close all Windows and Apps you may have open.

Go to the folder and right click on the update file and “Run as Administrator”

Second method:

Create a bootable USB drive using “Rufus”

https://rufus.ie/

Copy the BIOS update to the bootable USB drive you just created..

Insert USB drive, power-on and start tapping the “ F12 “ key.

Boot from USB and run the BIOS update.

After reboot test and post any results.

Best regards,

U2

@ballistic2

So many post about problems with both.

I just prefer manually installing updates.

If you know where your Driver Support page is then use it.

Regards,

U2

Hi, there's Precision Mobile 7740 (Xeon beast, Win10). Updating from 1.10.2 to 1.11.2 ("Urgent update!"). Tried all the possible from DELL Support Assist, Command Update, direct .exe run "As Administrator", using BIOS update utility. Always the same – flash progress stucks at 100%, waiting for an hour or so... Forcing reboot (power-off button 3 times for 15 sec.)... BIOS corruption detected, autorun recovery BIOS, 1.10.2 again...

I had the problem with my 7580 also, in fact my flash went ok for the bios and intel ME but its killed my USB controller. I now have no USB type C.

Spoke to dell about it, they couldn't really care less now that the warranty is out... lesson learned...

a) dont update firmwares after the warranty is out, and b) leave dell alone in future as I've had far better support (out of warranty) from IBM/Lenovo..  

waiting to find a community solution on how to re-flash just the USB controller element as I can no longer go back in firmware due to the Intel ME upgrade (apparently).. 

good luck with yours!

I am having the same problem.  I haven’t had this computer and have used. It a handful of times and have NOTHING but problems with it.  I should have just bought an Apple one, at least you can get ahold a person.    I have read thru the all of the issues, and NOT ONE person can help with this issue since 2019?  Bestbuy wants charge me $50 just to make an appointment with them…..SO FRUSTRATING!!

Hello

I have Dell 5767. I did bios update through 3rd party software. Now everytime the laptop starts it shows this screen.. there is no progress. After some time it skips.. the thing is every time the screen is shown. Please help.

Thanks