pongo,

Please follow below steps and share the results.

Check your login privileges, and be sure you are logged in as an Administrator. Complete Steps followed:

• Right-click the Properties of the folder: c:\programdata.

• Click Security > Advanced.
• 
  
• Click "Change Permissions."
• 
  
• Click and Remove "Everyone."
• 
  
• Click Ok/Apply.
• 
  
• During this process, will need to press the OK button a few times as changes are being made to key directories.
• 
  
• When the above steps are completed and no more prompts, Delete the c:\ProgramData\Dell\UpdateService directory completely.
• 
  
• Run SERVICES.MSC and Start the Service Dell Client Management Service.
• 
  
• Once started, DCU launched and could check for updates as expected.
• 
  
  
  Note: It is based on customer security, this process may have to be repeated following a reboot or Microsoft Windows Update.

   

So I had this happen to me, I removed all the Dell apps on the system including the directory sources, it reinstalled just fine then. But after running some updates and restarting, it started doing the same thing again. I tried to re-run the installer to repair it but it kept giving an error when it got to "Starting Services...".

I was able to resolve the problem by exiting the Dell Command Update installer, deleting C:\ProgramData\Dell\UpdateService, then installing DCU worked. Hope this helps.

Hello. This trick made me reinstall Command Update, unfortunately when I try to run it, I get the same error on windows event viewer:

[21-07-03 14:38:36] {ServiceShell.Program->FATAL} Failed to Secure the service root folder
System.Exception: Failed to Secure the service root folder
in ServiceShell.Program.Main()

works for me! thx

Dear sir, can u plz explain how this works for you... Thanks...

Dear all, Thanks this work for me as will ... Cheers... i don't understand, i asked this to dell customer support and they say i need to format my PC. LOL

There are some remnants of the program remaining in your registry that need to be cleaned out. There are a multitude of programs out there that will do that for you, but I usually download CCleaner, run the registry cleaner and then delete the program. All these programs suck up memory and are updated frequently so a new version will be out by the next time you run it. Remember to uncheck the install of Chrome (unless you want it).

Anyone find an answer to this?  I've been dealing with this problem since 4.0.2 came out... we are now at 4.0.4 and they have yet to fix the problem.

Uninstalling DCU and deleting the C:\ProgramData\Dell\ folder then reinstalling DCU works... until I reboot the computer and the same issue comes back.  I have talked with support more times than I'd like to admit and it is honestly the worst support system and support staff I've ever come across.  I had one person out of 10+ that actually understood what was going on, said it was passed to the correct team, and it would be fixed in a new release - that was 3 versions ago.

Would really like to find a solution to this one rather than having to manually check and download updates from the website.

Like pongo I am now also experiencing this. I cannot run Dell Command Update or install Support Assist. Event log shows the same error. Anyone have any more ideas how to solve it?

I've been dealing with Dell Support about this since June 2021 - not kidding.  Late November they had me send some logs/files to them to hopefully help understand the issue and why it was happening.  I have not heard anything back from them other than a 'we are still waiting to hear back from the team' message every few days or so.  The solutions in this thread did not work for me.  There is definitely an issue with the app itself in some form.