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jmb6193

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20 years ago

J

jmb6193

1 Message

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7035

March 15th, 2007 15:00

962 printer not communicating

I pulled the usb cable from my 962 aio printer yesterday and when I plugged it back in I get a message saying the printer in not attached and communicating.  I tried to download and install a new printer driver but that did not work either.  Can anyone offer any suggestion??  THanks.  John
  • R

    River_road

    12 Posts

    138

    0

    Posted March 16th, 2007 20:00

    John the 962 USB Allin One needs to be pluged in to a powered hub or directly to the back of your computer. Power down your computer and plug your AIO in to a USB port. Next power up your computer. The OS should detect your printer.
  • N

    nickdi

    1 Message

    138

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    Posted March 17th, 2007 04:00

    I had the same problem, but when I power on I receive an error message stating that the computer could not install this hardware because the system could not find the file specified. The problem is that I can now print because I ran the downloaded program; however, the error message constantly appears (and it will not go away even when I hit "cancel").
  • J

    jwdrums

    2 Posts

    138

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    Posted March 26th, 2008 23:00

    I started having the same problem with my 962 and Toshiba laptop not communicating after 1 year of successful printing!  Any suggestions how to fix?

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